Jobs / United States / Abbott Laboratories
Senior Director, Service Delivery & Business Operations
Abbott Laboratories · 🇺🇸 United States - Missouri - Kansas City
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 73 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 28 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Abbott Laboratories paid sponsored hires in similar roles4 certified filings for “Director, IT Architecture” (Computer and Information Systems Managers) in IL: $188k–$205k, median $197k. Most were filed at wage level IV (50%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Abbott Laboratories
The US Department of Labor certified 73 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 28 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Abbott Laboratories →
About the role
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: WORKING AT ABBOTT: At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with high employer contribution • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Job Title Senior Director, Service Delivery & Business Operations The Opportunity The Senior Director, Service Delivery & Business Operations is a key member of the Toxicology - Workplace leadership team responsible for defining and executing the operational strategy for the business. This role leads the service delivery organization through a team of operational leaders and is accountable for customer experience, operational performance, organizational effectiveness, and financial outcomes. This leader is responsible for the performance, alignment, and continuous improvement of the Toxicology service delivery organization, including laboratory services, Medical Review Officer (MRO) operations, Occupational Health Services (OHS), customer support, and operational compliance. What You’ll Work On • Develop and execute the operational strategy for the Toxicology business, ensuring alignment with growth, customer, and financial objectives. • Lead a team of operational leaders responsible for service delivery functions, driving accountability for customer experience, service performance, quality, productivity, and business results. • Establish and maintain a high-accountability operating culture through disciplined execution, clear ownership, performance transparency, and consistent follow-through on commitments across all service delivery functions. • Drive operational rigor through structured business reviews, action-item governance, escalation management, and performance inspection mechanisms that ensure timely resolution of issues and delivery of business objectives. • Hold leaders accountable for operational, customer, financial, quality, and people outcomes while proactively addressing performance gaps through coaching, development, and formal performance management when appropriate. • Build a culture of ownership and urgency where leaders anticipate risks, challenge status quo thinking, and drive issues to resolution. • Provide strategic oversight of Abbott's Medical Review Officer (MRO) operations, ensuring operational excellence, scalability, regulatory compliance, and a best-in-class customer experience. • Lead distributed domestic and offshore teams through multiple layers of leadership, ensuring consistent performance expectations, communication, and execution standards across locations. • Own end-to-end service delivery performance for customer-facing operations, including contact center performance,