Senior CS Enablement Program Manager
Zscaler INC · 🌍 Bangalore, IND
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About the role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior CS Enablement Program Manager to join our team. This is a hybrid capacity based in Bangalore role (EMEA working hours) , reporting to the Manager, CS Enablement in the CS Enablement department. In this role, each program manager owns a Customer Success audience and answers for its readiness. Taking ownership of a core function—such as Professional Services, Technical Services Management, or Support—you will run enablement like a product line by turning stakeholder roadmaps, team pain points, and quarterly priorities into structured programs that move key business metrics. What You’ll Do (Role Expectations) • Own the enablement roadmap for an assigned CS audience, mapped to that function's priorities • Be the named owner for your stakeholders, running monthly syncs, maintaining key relationships, and keeping the roadmap aligned • Build the business case for each initiative to ensure all programs deliver clear value • Coordinate across pillars to deliver structured programs including onboarding, new-hire, intermediate, and advanced learning journeys • Report quarterly on the link between your programs and at least two business outcomes for the function Who You Are (Success Profile) • You act like an owner, driven by a passion for the mission and a bias for action while navigating seamlessly between high-level strategy and hands-on execution. • You are a high-trust collaborator who embraces a culture of candid feedback to build trust and achieve shared goals. • You are customer-obsessed, building deep empathy for internal and external stakeholders to anchor decisions in solving real-world problems. • You operate with urgency, maintaining a relentless focus on execution and delivering high-impact results in a fast-paced environment. • You champion simplicity by distilling complex problems and technical concepts into clear, actionable plans and precise communication. What We’re Looking For (Minimum Qualifications) • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • 7+ years in program management, enablement, or a customer-facing CS / PS role • A track record of owning stakeholder relationships and delivering structured programmes end to end • Strong business-case and prioritisation discipline • Excellent communication across technical and leadership audiences What Will Make You Stand Out (Preferred Qualifications) • Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency • Domain familiarity with one of PS, TSM, or Support workflows • Experience working inside a