Jobs / Thailand / Agoda International Pte LTD
(GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)
Agoda International Pte LTD · 🌍 Bangkok, Thailand
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Sponsor Radar — Agoda International Pte LTD
No government sponsor record covers this employer in this country.
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About the role
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling. Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience. The Opportunity: Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs. The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement. In This Role, You'll Get To : Production Support & Issue Resolution • Provide day-to-day support for the Workday platform in a post-go-live environment. • Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures. • Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution. • Triage issues and escalate to the appropriate internal teams or external partners when needed. • Support root cause analysis and recommend preventive solutions to reduce recurring issues. Configuration & System Maintenance • Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements. • Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations. • Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates. • Ensure changes are designed and deployed in alignment with governance and change control processes. Business Process Optimization • Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes. • Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality. • Translate business requirements into functional designs and system changes. • Support continuous improvement initiatives following implementation stabilization.