Jobs / United States / Mongodb INC
Manager, Technical Services Engineering
Mongodb INC · 🇺🇸 Palo Alto; San Francisco
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 93 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Mongodb INC paid sponsored hires in similar roles4 certified filings for “Senior Technical Services Engineer” (Software Developers) in TX: $164k–$164k, median $164k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Mongodb INC
The US Department of Labor certified 93 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Mongodb INC →
About the role
Technical Services has over 500 team members in offices spanning the entire globe. The team operates out of 16 locations including offices in New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, and Dublin. Outstanding customer satisfaction is achieved utilizing a 24x7x365 ‘follow-the-sun’ support model with regional teams covering the Americas, EMEA, and APAC regions. We have an incredible opportunity for a transformational individual to join the MongoDB Technical Services organization, leading a regional team of MongoDB Support Engineers. Individuals in this team are experts in addressing issues related to MongoDB’s ‘core’ database and the Atlas cloud managed platform that enable successful customer implementations at scale. We are looking to speak to candidates who are based in Palo Alto as this role will require working in office 3 or more days a week. Candidate Profile Required • A minimum of five (5) years practical experience running a technical support team or organization, including experience coordinating high profile customer escalations, collaborating with other internal engineering departments, and working closely with sales teams • Strong people management skills with a track record of building and managing individuals with a strong focus on customer experience and technical excellence • Ability to think on your feet, remain calm under pressure, and solve problems in real-time • Ability to lead-by-example with strong diagnostic and troubleshooting skills • Adept at setting clear expectations for individuals to help strengthen specific skills and provide guidance for career development as well as serving the daily interrupt driven needs of a busy technical support organization • Ability to understand customer business drivers and use cases • A customer advocate who can mitigate and drive issues as appropriate • Is comfortable engaging in hiring decisions, performance management, translating company and the organization’s goals down to team and individual levels • Ability to articulate and calibrate communication style based on audience, from highly technical to executive level Desirable • Prior work at a database company, specifically in the NoSQL space, or a similar highly concurrent distributed system used in production architectures • Born-in-the-cloud SaaS experience. IaaS or PaaS are highly desirable • Experience with modern observability, analytics, and automation tools • Experience developing KPI’s viewable in management dashboards and scorecards using analytical tools like Tableau • Exposure to AI/ML technologies: understanding of how modern AI systems interact with data platforms, vector databases, or experience supporting AI-driven applications Success Measures Within 30 days • Complete MongoDB’s new hire technical training program; be able to speak confidently about our total portfolio of products • Be able to navigate and articulate our core products at a beginner level • Build initial rapport with the team and gain their trust Within 60 days • Understand our global follow-the-sun processes and escalation processes • Have formed relationships with escalation managers, CSMs, sales, field and engineering stakeholders • Have begun conducting regular 1 on1’s with staff as well as other managers within Technical Services Within 90 days • Take assignment of and drive five (5) cases and 15 chats to closure to help learn our internal processes • Provide a roadmap for personal growth in the role and justify the order and prioritization • Have identified areas of efficiency for the team to scale • Able to assist with regional escalations and RCA’s when needed • Keep leadership apprised of potentially hot issues and heads-up information related to