Margin Specialist

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About the role

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Middle Office Operations team is committed to providing a superior customer journey while mitigating institutional risk and facilitating the execution of innovative brokerage services. We provide essential support for our various trading platforms by managing central middle-office operations, ensuring transaction accuracy, and overseeing vital risk-related functions. As a Middle Office Operations Margin Specialist, you’ll be responsible for account level risk management and operations. You’ll perform essential daily duties to keep our margin business running smoothly, including analyzing and resolving various types of margin calls, communicating with customers via phone or email to resolve escalated issues, reviewing risk-based alerts, testing the functionality of our margin product, and reviewing our outbound communications and educational materials. Additionally, you’ll be expected to help scale our processes, tools, documentation, and workflows, and be a key member in helping us grow our team. Along with the broader Middle Office Operations team, you’ll work cross-functionally with our clearing, product, compliance, international, and engineering teams to improve operational efficiency, manage critical events effectively, and maintain our high-quality standards. This role is based in our Denver, CO, Chicago, IL, Lake Mary, FL, and New York, NY office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do • Review daily margin calls and execute the firm's margin sellout process. • Recovery efforts across multiple entities to ensure accurate and timely reconciliation. • Leverage AI-driven initiatives to improve workflows, automate routine tasks, and enhance operational accuracy. • Serve as a subject matter expert during critical system outages or issues, participating in the weekly on-call rotation and remaining available outside standard business hours, including early mornings or late evenings, to ensure timely resolution • Drive testing of new products and conduct routine testing for existing processes to ensure stability and compliance. • Research, prioritize, and resolve margin-related escalations in a timely and compliant manner. • Mitigate firm and customer risk through intraday alert monitoring and proactively resolve account issues. • Partner with clearing, engineering, product, and international teams to drive efficiency, enhance the margin offering, and ensure consistent onboarding and operational standards, while fostering a collaborative culture of knowledge sharing and continuous team development. • Monitor and manage margin interest rates, ensuring accuracy and consistency across accounts, while assisting with the implementation of negotiated and promotion

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