Senior Air Operations Associate, Hanoi

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About the role

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity As a Senior Air Operations Associate based in Vietnam, you will manage complex airfreight operations while providing hands-on leadership to a small team. This role is designed for experienced operators ready to take the next step — driving execution excellence, mentoring teammates, and contributing to process improvements that will shape Flexport's growing operations in Vietnam. What You'll Do • Coordinate end-to-end airfreight operations in alignment with company strategy, global policies, and customer requirements • Serve as the first point of escalation for shipment exceptions, resolving issues with urgency and sound judgement • Coach and mentor team members to ensure SOP compliance, productivity, and a culture of continuous improvement • Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs • Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively • Monitor and review vendor and carrier performance, providing constructive feedback and actionable solutions • Support strategic initiatives including carrier integrations, client onboarding, and system or process upgrades • Build and maintain strong working relationships with customers, internal stakeholders, and external service providers • Supervise a small team of associates, fostering collaboration across departments • Act as squad lead when required, building the capabilities needed for future leadership responsibilities What You'll Bring • Bachelor's degree in Logistics, Supply Chain, Business, or a related field • 3–7 years of experience in freight forwarding or logistics operations • Strong working knowledge of air freight processes, including import and export handling • Fluency in Vietnamese; professional proficiency in English (written and spoken) • Proven experience coaching or mentoring junior team members • Highly detail-oriented and able to manage multiple priorities under pressure • A proactive, customer-focused mindset with strong problem-solving skills What We Offer • A leadership pathway with a clear trajectory toward Team Leader and Manager roles as Flexport Vietnam scales • Hands-on exposure to Vietnam's air freight market within Flexport's global network • Access to world-class systems, tools, and best practices in logistics operations • Competitive base salary, quarterly performance bonus, daily complimentary lunch, comprehensive medical insurance including dependent coverage, and RSUs Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and vete

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