Jobs / India / Novartis Pharmaceuticals Corporation
Manager, Market Engagement & Governance
Novartis Pharmaceuticals Corporation · 🌍 Hyderabad (Office)
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About the role
Job Description Summary The Manager, Market Engagement & Governance serves as a key interface between International markets, regions, Commercial & Launch Strategy (CLS), and Business Solutions International (BSI). The role is responsible for supporting stakeholder engagement, demand governance, operational alignment, and customer experience across the BSI service portfolio. The role aligns stakeholder needs with BSI capabilities, facilitates cross-functional collaboration, and ensures priorities are translated into actionable plans and delivered through appropriate teams. The Manager combines stakeholder management, governance oversight, operational planning and continuous improvement to ensure transparency, accountability, and value realization. The role helps drive alignment between market priorities and BSI resources while supporting the adoption of Golden Standard Solutions, operational excellence initiatives, and AI-enabled ways of working. Working closely with regional and country stakeholders, CLS, BSI teams, DDIT, Finance, and other cross-functional partners, the Manager contributes to improved customer satisfaction, stronger governance, operational efficiency, and successful delivery of business priorities. Job Description Key responsibilities: Market & Stakeholder Engagement • Act as a primary pint of contact for assigned markets, regions, and above-country stakeholders. • Gather, prioritize, and coordinate business requests through structured demand governance processes. • Facilitate collaboration across BSI, CLS, DDIT, Finance, and partner functions. • Ensure stakeholder needs are understood, addressed, and routed to the appropriate teams. • Support issue resolution and monitor stakeholder satisfaction with delivered solutions. Demand Governance & Prioritization • Support demand intake, prioritization, and tracking across BSI service areas. • Ensure requests are evaluated and aligned with business priorities, resource availability, and strategic goals. • Maintain visibility of demand pipelines, resource requirements, risks, and dependencies. • Support governance forums and decision-making processes. • Ensure transparency and consistency in prioritization and execution. • Partner with BSI leadership and functional team to align activities with International and CLS priorities. AI Governance operations • Coordinate AI governance activities across stakeholders, technology, risk, legal, and compliance stakeholders. • Manage AI governance processes, approvals, controls, and reporting frameworks. • Monitor governance compliance, risk mitigation, and operational KPIs, driving corrective actions where required. • Manage stakeholder engagement, change management, training, and continuous improvement of AI governance framework in International Customer Experience & Operational Excellence • Establish ongoing dialogue with stakeholders to understand satisfaction levels and business needs. • Monitor adoption and effectiveness of BSI solutions and services. • Support KPI development, reporting, and performance reviews for stakeholder engagement activities. • Identify opportunities to improve customer experience, governance effectiveness, and service performance. • Promote a customer-centric culture across BSI Operations. Continuous Improvement, AI & Change Enablement • Identify and implement process improvements that increase efficiency and transparency. • Drive adoption of automation, GenAI, and digital productivity solutions. • Support change management activities associated with new services, processes, and operating models. • Contribute to competency development and best-practice sharing across BSI Operations. • Leverage AI tools such as Microsoft Copilot and AI Agents to improve productivity