Jobs / United States / Mixpanel INC
Customer Value Architect
Mixpanel INC · 🇺🇸 Remote, US (Remote) · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 4 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 5 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Mixpanel INC
The US Department of Labor certified 4 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 5 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Mixpanel INC →
About the role
About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for. About the Role The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a portion of a defined book of accounts. You'll help own the adoption and value plan for each account: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and supporting the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and start developing a point of view on how customers should think about AI in their product workflows. This role suits someone who is building the skills to own accounts end to end and is ready to grow into greater independence, with support from your manager and senior teammates. Responsibilities • Help own the value plan for accounts in your book, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure. • Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most. • Support discovery on customer priorities and pain points, and turn what you learn into adoption plan updates. • Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing adoption evidence that supports both. • Help lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how a customer uses Mixpanel. • Monitor usage and health signals and support business reviews that surface what's working, deepen adoption, and catch risk early. • Spot underused features and contracted capabilities, and turn them into recommendations for the customer. • Triage product questions and issues, solving what you can and routing the rest to the right team. • Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data. • Coordinate with GTM, Product, and Engineering on escalations, and share what you learn with the broader Customer Value Architects team. We're Looking For Someone Who Has • 2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience. • A track record of building relationships across a range of stakeholders, from business partners to technical teams. • The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders. • Growing experience connecting product usage to customer outcomes and ROI. • Comfort supporting adoption plans that tie daily work to a customer's larger goals. • Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots. • A collaborative approach to working across account teams and internal partners to move plans forward. • Good judgment for prioritizing which accounts and actions need attention first, with s