Jobs / United States / Mongodb INC
Manager, Technical Services
Mongodb INC · 🇺🇸 Austin
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 93 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Mongodb INC paid sponsored hires in similar roles4 certified filings for “Senior Technical Services Engineer” (Software Developers) in TX: $164k–$164k, median $164k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Mongodb INC
The US Department of Labor certified 93 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Mongodb INC →
About the role
The Technical Services Partner Support team works closely with MongoDB partners to help ensure our mutual customer environments are healthy, stable, and successful on the MongoDB data platform. This team serves as a critical extension of Technical Services, helping partners navigate complex technical issues, accelerate resolution paths, and deliver a consistently strong support experience. We are looking for a Manager, Technical Services Partner Support to lead a team of highly skilled technical services engineers responsible for managing partner-facing technical cases and escalations. This leader will coach and grow the team, ensure excellent operational execution, and strengthen collaboration across Technical Services, Support Delivery, Product, Engineering, Customer Success, and Partner teams. This role is ideal for a people leader who is passionate about customer outcomes, calm execution during escalations, and building scalable support practices for a fast-growing partner ecosystem. Sufficient experience leading technical teams and functions will be considered in lieu of prior people management experience. We are looking to speak to candidates who are based in Austin, TX for our hybrid working model. Responsibilities • Lead and develop a high-performing team: Manage daily operations, staffing, hiring, mentoring, and performance while fostering a culture of technical rigor, accountability, and empathy • Oversee partner support and escalations: Drive operational excellence in triage and resolution for complex, high-priority partner issues, coordinating cross-functionally across Engineering, Product, and Customer Success • Optimize processes and scale operations: Drive continuous improvement by identifying process gaps, refining workflows, and leveraging metrics to enhance resolution quality and partner satisfaction • Collaborate and advocate: Partner with global leadership to ensure consistent, follow-the-sun service delivery and represent the team’s interests in cross-functional forums • Drive product feedback loops: Ensure the team captures actionable trends and insights to influence Product and Engineering roadmaps What you’ll bring • 5+ years of experience in technical support, technical services, customer-facing engineering, or a similar function in enterprise software, SaaS, or cloud infrastructure • 2+ years leading technical, customer-facing teams (or equivalent technical leadership in lieu of direct management) • Strong operational instincts, including experience with case management, escalation, prioritization, workflow design, and support process improvement • Demonstrated ability to coach and develop technical talent in a high-accountability environment • Excellent communication skills, with the ability to adapt messaging across technical practitioners, partner leaders, and internal executives • Strong customer and partner advocacy mindset, with sound judgment during high-pressure situations • Experience collaborating cross-functionally with Engineering, Product, Support, Customer Success, and field teams • A solid technical foundation in one or more of the following areas: • Database administration; Distributed systems Cloud infrastructure; Systems administration; Networking; Performance troubleshooting; Application architecture • Experience using metrics to evaluate team health, improve service quality, and guide operational decisions Nice to have • Experience supporting or enabling ISVs, OEMs, or other technical partner ecosystems • Familiarity with MongoDB, Atlas, cloud platforms, or related infrastructure tooling • Experience with knowledge management, case deflection, and support enablement programs • Experience building processes for globally distributed or follow-the-sun support orga