Jobs / United States / Stripe
Product Support Specialist
Stripe · 🇺🇸 Chicago, New York
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 64 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Stripe paid sponsored hires in similar roles1 certified filing for “Product Support Specialist” (Project Management Specialists) in NY: $103k–$103k, median $103k. Most were filed at wage level II (100%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Stripe
The US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 64 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Stripe →
About the role
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. What you’ll do As part of our growing, global Product Support team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality. You will take ownership of complex, technical user issues and work across teams, including Engineering and Product, to resolve them. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe's key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). Responsibilities • Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation. • Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. • Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. • Lead continuous improvement initiatives aimed at hitting key performance metrics (SOKRs) such as Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance. • Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams. • Collaborate and advocate with Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability. • Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions. • Constantly challenge the status quo and push for innovation in user support strategies and operational processes. Who you are We’re looking for someone who meets the following requirements to succeed in this role: Minimum requirements • 5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues. • Proficiency in SQL for data analysis and querying, with the ability to interpret datasets. • Experience working with APIs • Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution. • Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress. • Experience in project management, particularly in optimizing processes, workflows, or support operations. • Willingness to work occasional weekends and holidays (with compensatory time off). Preferred qualifications • Strong analytical skills with a passion for interpreting data to improve decision-making and outcomes. • Comfort explaining technical concepts to both technical and non-technical stakeholders. • Proficiency in technical environments and the ability to diagnose and resolve highly technic