Jobs / United States / Mongodb INC
Sr. Director, IT Product Management – Post Sales and Partner Technology
Mongodb INC · 🇺🇸 Palo Alto
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 93 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Mongodb INC paid sponsored hires in similar roles2 certified filings for “Product Manager” (Information Technology Project Managers) in NY: $96k–$159k, median $127k. Most were filed at wage level II (50%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Mongodb INC
The US Department of Labor certified 93 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Mongodb INC →
About the role
Role Overview Own the end-to-end technology strategy and roadmap for the Partner, Customer success, Professional Services and Customer Support organizations, translating business objectives into scalable, AI-native platforms. Lead a small team of Product Managers while staying hands-on across solutioning, architecture, and delivery. We are looking to speak to candidates who are based in Palo Alto for our hybrid working model. Key Responsibilities Partner Technology • Own the Partner Center technology roadmap spanning cloud provider integrations, partner attribution & telemetry, and incentive/MDF management • Drive build-vs-buy decisions for the Partner platform in direct partnership with Partner leadership • Deliver solutions that support the full partner lifecycle: onboarding, co-sell, information sharing, support, progress tracking, and program management across Resellers, Technology Partners, ISVs, and Cloud Marketplaces • Align partner technology with Sales, Partner Ops, and Partner Specialist workflows Customer Success Technology • Own the Customer Success technology stack supporting CSMs across the full customer lifecycle: onboarding, adoption, expansion, and renewal • Partner with Customer Success leadership to translate business objectives into scalable tooling and automation • Enable CSM productivity through health score visibility, account intelligence, and proactive risk alerting • Ensure tight integration between Customer Success platforms and Sales, Support, Billing, and Product systems • Drive adoption of AI-assisted workflows for CSMs including next-best-action recommendations, sentiment signals, and churn risk indicators Customer Support Technology • Own the Customer Support technology stack to enable customer support team with right tooling, including AI/agentic infrastructure, ETL/data pipelines, Workforce Management, and customer engagement tooling (chat, voice, workflow automation) • Partner with Technical Support, Customer Success, and Professional Services to align technology investments with operational goals • Ensure integration with Sales, Customer Success, Billing, and Product systems through standardized APIs and data models • Maintain high availability, security, and compliance across all support platforms AI & Automation • Define and execute a multi-year AI roadmap for Partner ecosystem and Customer Support, encompassing: • Suggested responses and knowledge article generation • Case summarization and sentiment detection • Next-best-action recommendations and predictive case routing • Autonomous AI agents and copilots embedded in support workflows • Architect scalable conversational AI platforms across chat, voice, and digital channels • Establish frameworks to measure AI containment rates, hallucination risk, escalation patterns, and customer trust • Lead the transition from reactive case management to predictive, proactive support • Establish governance for responsible, secure, and explainable AI deployment • Transform support data into a strategic asset that informs Product and business decisions Delivery & Governance • Drive governance and prioritization across a high-volume requirements backlog, managing stakeholder expectations, resource constraints, and phased delivery commitments • Lead by influence across cross-functional teams including Sales AEs, SAs, CSMs, Partner Ops, and engineering • Upskill support agents and managers in AI collaboration; partner with HR and Enablement to redefine roles in an AI-native organization Requirements Experience • 15+ years in enterprise IT or technical product management • Proven experience with PRM/CRM ecosystems and complex enterprise integrations • Prior experience building and managing partner platforms across the ful