Technical Services Engineer

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About the role

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Mexico City for our hybrid working model. Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. What you need We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. It’s important for candidates to check off these boxes: • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting • Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) • Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching • Experience building and maintaining complex mission-critical production database systems • Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc. • Broad awareness of customer workloads and use cases, including performance, availability, and scalability • Experience analyzing issues holistically, from the application tier through the database, down to the storage • Genuine desire to help people • Ability to think on your feet, remain calm under pressure, and solve problems in real-time • Desire and ability to rapidly learn a wide variety of new technical skills • Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help • Strong written and verbal English communication skills are required Bonus Points • Experience managing large scale databases (e.g. RDBMS, NoSQL) • Experience with authentication systems such as LDAP, Kerberos, AD • Experience using or managing MongoDB • Experience using distributed version control systems, and in particular git • Experience using any cloud services stack such as AWS, Azure or GCP • Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators Success Measures • In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training • In 6 months, you will be comfort

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