Principal Product Specialist (Browser Security/Web Security)

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About the role

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Principal Product Specialist – Browser Security to join our team. This is a Hybrid (Bangalore) role, reporting to the Director, Threat Researcher in the Engineering department. Zscaler is seeking a hands-on technical specialist to drive customer adoption and secure enterprise sales wins. In this technical, customer-facing role, you will collaborate with Sales, Product, and Engineering to lead product walkthroughs, technical workshops, proof-of-value engagements, deployments, and live troubleshooting. You will translate browser security capabilities into clear business outcomes for CISOs, security leaders, and architects. What you’ll do (Role Expectations) • Serve as Zscaler’s Browser Security technical specialist, leading customer discovery, demos, solution deep dives, and architecture discussions • Own or support POCs / POVs, including success criteria definition, test planning, execution support, and outcome validation • Help customers design and validate browser-layer security controls and use cases, including threat prevention, protection against browser-delivered attacks, in-browser data protection, secure workflows, and policy-based browser controls • Work directly with security architects, SOC teams, endpoint teams, application security teams, and CISO-level stakeholders • Partner with cross-functional teams (Sales, Product, Engineering, Customer Success) to provide deployment guidance, policy recommendations, and troubleshooting during customer evaluations, supporting US East timezone calls as needed Who You Are (Success Profile) • You act like an owner, driven by a passion for the mission and a strong bias for action. You navigate seamlessly between high-level strategy and hands-on execution while taking full responsibility for outcomes. • You are a high-trust collaborator who thrives in a team-first environment. You foster open dialogue by giving and receiving constructive feedback with clarity, respect, and candor to build lasting trust. • You are customer-obsessed, building deep empathy for internal and external stakeholders to solve their real-world security challenges. You champion user needs from discovery to resolution, measuring success by customer impact. • You are driven by innovation and energized by solving complex technical challenges. You bring curiosity to understanding browser security architecture and continuously seek scalable, secure solutions. • You lead with integrity and high accountability, consistently aligning your actions with your commitments to foster transparency and trust across cross-functional teams. What We’re Looking for (Minimum Qualifications) • Foundational understanding of AI/ML technologies and exp

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