Partnerships Operations Specialist

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About the role

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe. Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services. • One of the highest-rated global transportation companies with a rating of 4.9/5 stars. • Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target. • Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month. • Over 2.5 million happy travellers every year. ⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on to check our TikTok account.⭐️ The Team We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals. As a Partnerships Operations Specialist at Welcome Pickups, you will play a vital role within the Strategic Partnerships team, supporting the efficient management and development of our B2B partner portfolio. The role enables the commercial team to focus on strategic relationships and growth by coordinating day-to-day partner activities, maintaining accurate commercial data, supporting reporting and reconciliation, and driving effective collaboration across teams. Through a proactive and hands-on approach, you will help improve partner satisfaction, operational efficiency, and commercial performance. Responsibilities Partner Success Management • Support the day-to-day management of existing strategic partners through regular communication, follow-ups, and issue resolution. • Monitor partner needs, satisfaction, and performance, identifying risks and opportunities for further improvement. • Maintain accurate records of partner requests, open actions, escalations, and agreed solutions. CRM, Data & Commercial Reporting • Maintain accurate, organized, and accessible partner and commercial data in HubSpot CRM — contacts, companies, partner activity, files, templates, meeting links, and calendars. • Prepare accurate reports that support performance monitoring, commercial planning, and decision-making. • Collaborate with the Strategic Partnerships Manager and Executives on account-specific strategies and growth opportunities. Reconciliation & Payments • Support reconciliation, invoicing, payment follow-ups, and the resolution of transaction discrepancies. • Coordinate with Finance and partners to investigate differences, maintain accurate records, and close outstanding cases. Cross-Functional Collaboration & Process Improvement • Coordinate partner-related actions across Finan

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