Associate Director, Commercial Operations

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About the role

At Gilead Sciences Canada Inc. we take pride in being recognized as one of Greater Toronto’s Top Employer 2024. Click here to find out why Gilead Sciences Canada is a top employer! Chez Gilead Sciences Canada Inc., nous sommes fiers d’être reconnus comme l’un des meilleurs employeurs du Grand Toronto pour 2024. Cliquez ici pour en savoir plus sur les raisons de notre succès. At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.   Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.   We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description   Associate Director, Commercial Operations Mississauga, hybrid eligible 3 days/week on site The Associate Director will have a focus on Customer Centricity & Commercial Analytics Enablement and will be accountable for the systems, tools and insights that make Gilead Canada a more customer-centric organization. The role leads a team of three specialists and sets the vision across three pillars: driving affiliate-wide adoption and effective use of G360 (Veeva CRM); delivering up-to-date, reliable and usable Tableau dashboards on the ICF platform; and providing strategic oversight on the standardization of AI tools — including Databricks Genie and related AI models — that leverage our data to generate timely insights. The role partners closely with Business Units, Marketing, Market Access, GDSI, IT and Global Commercial Operations. Essential Duties and Job Functions:  •  Lead and develop a team of three specialists (G360/BPO, Tableau/Dashboards, and AI Insights Standardization), setting clear objectives, backlogs and priorities aligned to affiliate strategy • Own the affiliate customer-centricity roadmap, integrating interaction data, account-centric (xKAM) and reporting into a cohesive backbone for field execution • Lead the Incentive Compensation Plan for the Canadian Affiliate, working with leadership to ensure plans drive sales execution, meet Canadian legal requirements and are aligned to the affiliate goals. Ensure IC plans are aligned to Canadian pharmaceutical company norms. • Champion enhanced G360 adoption and data quality across the affiliate; ensure readiness for the 2027 G360 upgrade and Veeva Align through global (ROW) standardization. • Support potential launch initiatives and ongoing business requirements through the analysis of sales force sizing, HCP coverage, overlap with existing sales teams, etc. to enable successful product launches.  • Lead the Gilead Canada pre and post launch evaluations with Canadian Leadership. • Establish governance and standards for AI tooling that uses our data, ensuring consistency, security (Unity Catalog persona-based access), auditability and a single source of truth for KPIs. • Enhance sales business planning by working closely with internal stakeholders on

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