Jobs / United States / Experian Information Solutions INC
Senior Service Design & Transition Manager
Experian Information Solutions INC · 🇺🇸 Cyberjaya, Selangor, MY
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 65 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 34 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Experian Information Solutions INC paid sponsored hires in similar roles4 certified filings for “Senior Technical Program Manager” (Information Technology Project Managers) in CA: $151k–$162k, median $153k. Most were filed at wage level II (50%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Experian Information Solutions INC
The US Department of Labor certified 65 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 34 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Experian Information Solutions INC →
About the role
This is a senior individual contributor role reporting to the Head of Service Governance, EMEA & APAC . You will provide hands-on leadership across service design, transition and continuous improvement, influencing outcomes through expertise and collaboration rather than direct people management. Working across teams, you will help create scalable, supportable and commercially viable services, contribute to strategic programmes such as service pack upgrades and SaaS transformation, and build trusted relationships across EMEA and APAC. Service Design and SLA Governance You will shape scalable, supportable services that meet customer, commercial and operational needs across EMEA and APAC. • Define service models, support frameworks, SLAs, OLAs and governance standards. • Partner with Commercial, Sales, Product, Operations and Client teams on service design, bids, RFPs and proposals. • Align contractual commitments with operational capabilities, addressing gaps and risks before launch. • Influence service requirements and go-to-market plans to ensure customer commitments are supportable from day one. Service Transition and Operational Readiness • Lead the transition of new services, clients, products and major enhancements into business-as-usual support. • Define readiness plans and acceptance criteria while managing risks, dependencies and operational impacts. • Prepare support teams through training, knowledge transfer, documentation, monitoring and clear procedures. • Secure service acceptance and a smooth operational handover. Service Governance and Improvement • Strengthen service governance, management practices and operational processes. • Analyse recurring issues and customer feedback, turning insights into measurable improvements. • Identify automation opportunities that improve efficiency, reduce risk and increase service maturity. • Lead governance forums and service reviews, providing clear reporting, recommendations and decision support. • Track service performance, readiness and improvement outcomes through meaningful dashboards. Release and Upgrade Coordination • Coordinate service upgrades, software releases and transformation initiatives across EMEA and APAC. • Manage scope, timelines, dependencies, risks, security remediation and stakeholder communications. • Drive release readiness, support-team preparation and operational acceptance. • Keep customers and internal teams informed of changes, upgrade plans and operational impacts. Technical Knowledge • Apply knowledge of software delivery, cloud and platform operations, release governance and security vulnerability management to assess readiness and operational risk. • Understand deployment approaches such as blue-green and canary releases. • Knowledge of Experian Decision Analytics products is beneficial but not essential. What We're Looking For: • Bachelor's degree in computer science, engineering, information technology, business, or a related discipline. • Bring at least eight years of experience in service design, transition, delivery, or governance within a SaaS, cloud, platform, managed services, or technology environment. • Experience designing and governing service models, support frameworks, Service Level Agreements (SLAs), and operational service commitments. • Experience leading operational readiness and service transition activities for new products, services, clients, major enhancements, or transformation programs. • Experience assessing service requirements, identify operational gaps, evaluate supportability risks, and lead remediation actions before service acceptance. • Stakeholder management, communication, and influencing skills, with the ability to collaborate across multiple countries, cultures, functions, and tim