Jobs / United States / 3M Company
Representative, CBG Asia Customer Service (Japanese Speaker)
3M Company · 🇺🇸 PH, Taguig
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — 3M Company
The US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for 3M Company →
About the role
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: General Purpose / Summary 1. Follows clearly defined procedures with general guidance. 2. Handles standard to moderately complex inquiries in Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics. 3. Entry-level to early-career role working under general supervision. 4. Uses basic analytical skills; decisions mainly affect individual accuracy and day-to-day operational execution. 5. Focused on one discipline or practice within one department or location. Freedom to Act 1. Works independently with limited discretion; output reviewed periodically. 2. Work priorities are largely defined by supervisor. 3. Procedures and tools are clearly defined. 4. Aligns with 3M Performance Culture expectations. People / Change Management 1. Able to provide guidance or training to peers within the same job level. 2. Supports change at the team level. Analytical / Problem Solving 1. Handles standard to moderately complex inquiries using basic analytical skills. 2. Uses judgment for normal variations and selects from existing approaches. 3. Conducts short-term planning related to forecasting and business partner support. Main Responsibilities 1. Performs end-to-end order management using SAP, Salesforce, and customer portals. 2. Maintains customer master data, part numbers, and critical specifications. 3. Investigates missed OTIF and resolves simple to moderately complex issues. 4. Communicates proactively with internal teams and customers regarding order issues. 5. Collaborates with stakeholders to ensure order flow and resolve queries. 6. Builds relationships with assigned customers. 7. Handles line stop or AOG situations with stakeholder coordination. 8. Meets KPIs and SLAs and participates in company initiatives. 9. Follows up on delays and coordinates tasks to meet SLAs. 10. Creates simple reports or analytics. 11. Participates in continuous improvement and basic Lean projects. 12. Performs administrative tasks as needed. 13. Analyzes and recommends alternatives to meet customer or account needs. 14. Applies customer service, issue resolution, and problem-solving skills. Interaction 1. Interacts with external customers and internal partners such as distribution, lab, quality, transportation, sales, and marketing. 2. Exchanges routine factual information related to order management and discipline-specific tasks. 3. Participates in corporate programs and adheres to 3M policies and values. Education / Experience 1. Bachelors degree. 2. Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies. Knowledge Requirements 1. Basic knowledge of customer service disciplines. 2. Learns products and processes with guidance. 3. Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office such as Outlook, Excel, and Word. 4. Strong attention to detail, numerical accuracy, and communication skills. 5. Ability to adapt to new systems and processes. 6. Basic analytical and problem-solving skills. 7. Able to work independently with minimal supervision. 8. Knowledge in the English and Japanese languages (Reading, Writing, Speaking, and Listening) are required. Preferred Qualifications 1. Experience in Customer Service, Supply Chain, Manufacturing Ops, Logistics, or Business Administration. 2. Skilled in SAP and Salesforce. 3. Accurate data entry and analytics skills. 4. Open to shift work when required. 5. Comfortable working othe