Workplace Specialist II

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About the role

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the People team The People team helps Affirmers cultivate a high-performing, inclusive organization. We focus on three core areas: attracting talent aligned to our mission, enabling growth through people and team development, and retaining employees through thoughtful experiences and rewards. We develop Affirm’s people programs and systems to create a workplace where all employees can thrive and contribute meaningfully. By investing in our people, we create a long-term advantage for the business. About the Role Affirm’s Workplace team is seeking an experienced Workplace Specialist II to oversee the day-to-day operations of our San Francisco headquarters. This role will focus on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment. We are looking for someone with a hospitality mindset, great operational skills, an upbeat and approachable demeanor, and a willingness to cultivate the best employee experience for all Affirmers. This role is based out of our San Francisco HQ office and reports to the Workplace Manager. What You'll Do • Own day-to-day workplace operations for our San Francisco headquarters, including janitorial services, HVAC coordination, repairs and maintenance, office supplies, the snack and beverage program, and in-office events. • Serve as the primary on-site contact for building management, reporting and tracking service requests, coordinating access and maintenance activity, and driving issues through timely resolution. • Manage relationships with local workplace vendors, monitor service quality and performance, address gaps, and help ensure services are delivered efficiently and within scope. • Respond to and resolve local Workplace Support Portal requests, keeping employees informed and identifying recurring issues or opportunities to improve the workplace experience. • Partner with the Workplace Manager on office updates and improvements ensuring work is completed on schedule and in alignment with employee needs. • Collaborate with cross-functional partners, including Physical Security, Internal Events, and IT to deliver coordinated workplace solutions and a seamless on-site experience. • Support office activations, events, and programming that strengthen connection and culture, including planning, on-site logistics, and coordinating with internal partners and external vendors. • Maintain and reinforce local workplace policies, procedures, and resources, including the San Francisco Office Guide, so employees understand how to use and navigate the office effectively. • Use employee feedback and operational observations to recommend practical improvements that enhance functionality and consistency in the workplace. What We Look For • 2+ years of experience in workplace, facilities, hospitality, office operations, or a related field, ideally in a fast-paced or hybrid/remote-first environment. • Strong operational and organizational skills, with the ability to manage multiple priorities, follow through on commitments, and maintain a high level of accuracy and responsiveness. • A hospitality-oriented service mindset and a demonstrated commitment to creating thoughtful, welcoming, and reliable employee experiences. • Experience managing workplace vendors and holding partners accountable for service quality, scope, timelines, and issue resolution. • Experience supporting office-related projects and collaborating with external partners such as general contractors, engineers, furniture installers, or third-party project managers. • Excellent

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