Senior Director, Product Management (AI/ML)

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About the role

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index ! About the Role Attentive is building an industry-defining Marketing Agent: a unified, vertically integrated, autonomous system that builds on three years of advances to create a step change in performance for our customers. This is a chance to define what an AI-first company looks like and change the trajectory of an industry. You will help decide what autonomous marketing should mean, build the product that makes it useful and trustworthy, and work with a stellar team to bring it to market to 1000’s of Attentive’s enterprise brands and leading companies in every vertical. We are looking for a product leader with marketing, advertising, or ecommerce experience and AI/ML depth to turn our vision into a product that brands trust, use, and get measurable value from. You will own the product strategy and execution for the autonomous agent, working closely with engineering, research, design, machine learning, data science, GTM and our customers. Unlike in other industries, an AI-native marketing solution does not need to simply create one deliverable – it needs to guide and operate a complete machine learning system that itself delivers 1:1 experiences at scale. You will oversee the building of that complete system. You will co-own the revenue number for this product and partner closely with our CEO to make it a success. What You’ll Accomplish • Define the product thesis, strategy, and north-star outcomes for Attentive's autonomous Marketing Agent. Make clear what we are building, for whom, why it will win, and what we will deliberately not build. • Work directly with customers and internal experts to understand how marketing decisions are made today, where automation can create leverage, and where the product must earn confidence before it acts. • Turn an ambitious, ambiguous opportunity into a focused plan: customer problems, product principles, roadmap, sequencing, investment choices, and the decisions required to make progress. • Own the end-to-end agent experience and operating loop - understanding a customer's business and goals, forming a plan, taking action, measuring results, learning, and improving • Partner deeply with engineering and AI/ML teams on model strategy, data and feedback loops, tool use, retrieval, orchestration, evaluation, reliability, latency, cost, and the platform foundations required to make the product real at scale. • Establish a rigorous system for evaluating the agent. Define the metrics, experiments, and failure analysis that tell us how much and why it is genuinely improving customer outcomes. • Lead across boundaries. Clarify o

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