Professional Services Manager I, Fleet

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About the role

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact This is a post-sale, customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions for Axon’s Fleet solutions . All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience. What You’ll Do Location: Remotely from the United States Travel: On the road 100% (Mon-Fri), domestic Reports to: Sr Manager, Professional Services or Manager, Professional Services • Identify and implement solutions within minimal assistance in a fast-paced environment. • Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations. • Conduct training sessions with customer technical points or contact and end users on Axon specific product applications. • Create accurate computer network diagrams and documentation for design and planning of network communication systems. • Customer coordination and execution of field commissioning tests. • Deliver timely and detailed project deployment reports. • Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale. • Escalate product irregularities and problems to Product Managers during site deployments. • Maintain regular and predictable attendance. • Synchronize the operation of Axon products as they apply to the Fleet solutions. • Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products. • Troubleshoot applications, computers, networks and products. • Validate the quality of 12V DC sub-contractor installations. What You Bring • Ability to perform job functions from any location with minimal oversight. • Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required. • Flexibility to take on additional projects and adapt to changes in priorities. • Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment. • Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.) • 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred) • Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician) • Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred). • Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking. •

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