Jobs / United States / Axon Enterprise INC
Vice President, Customer Success
Axon Enterprise INC · 🇺🇸 Boston, Massachusetts, United States
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 117 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 19 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
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Sponsor Radar — Axon Enterprise INC
The US Department of Labor certified 117 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 19 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Axon Enterprise INC →
About the role
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As Vice President of Customer Success at Axon, you will lead one of the most important teams in our business: an approximately 100-person Customer Success organization supporting U.S. Public Safety customers. Our Customer Success team has built deep customer relationships, navigated complex challenges, and become a critical partner to agencies using Axon's growing portfolio of products. As Axon continues to scale, this team is ready for its next stage of maturity. Your mandate is to build on that strong foundation and transform how we operate at scale. You will spend meaningful time with customers and our teams in the field, deeply understand their experience, and translate what you learn into better processes, clearer operating rhythms, stronger product adoption, and more proactive customer engagement. This role requires both strategy and execution. We are looking for a leader who can define what world-class Customer Success looks like at Axon—and then roll up their sleeves to build the processes, systems, talent, and accountability required to deliver it. Customer Success should be the bridge between what our customers purchase and the value they ultimately experience: driving adoption, strengthening relationships, anticipating risk, managing escalations, and ensuring we deliver a consistently exceptional customer experience. What You'll Do Location: Axon Hub — Scottsdale, Boston, Seattle, Atlanta, or New York Travel Requirements: 30–40% Reports to: Executive Vice President, US Public Safety Sales Direct Reports: 6–10 Directors, Senior Managers, and Managers of Customer Success Lead & Develop the Organization • Lead and develop an approximately 100-person Customer Success organization through a team of Directors, Senior Managers, and Managers • Build a strong leadership bench with clear expectations, accountability, coaching, and succession planning • Establish career paths and performance standards that help our people grow and our strongest talent thrive • Create a culture that combines customer obsession, ownership, high performance, and teamwork • Ensure leaders stay close to their teams and customers while building the structure required to operate effectively at scale Know Our Customers • Spend significant time in the field with customers and CSMs to deeply understand the customer experience • Build trusted executive relationships with strategic customers and serve as an escalation point when needed • Develop a deep understanding of Axon's products, customer workflows, and the outcomes our customers are trying to achieve • Ensure Customer Success represents the voice of the customer across Axon • Build mechanisms to identify customer risk, adoption gaps, and emerging issues before they become escalations • Turn recurring customer feedback and challenges into systemic improvements Transform How We Operate • Assess our existing Customer Success processes and determine what should be preserved, improved, standardized, automated, or rebuilt • Create clear and repeatable processes for customer health, account planning, adoption, escalations, risk management, and executive engagement • Define the right operating rhythms, KPIs, dashboards,