Lead Solutions Engineer, POC Operations

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About the role

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. About the Role The Lead Technical Program Manager, Customer POCs owns the POC program for Braze's Solutions organization — the process, governance, and resourcing model that determine how customer Proof of Concepts get scoped, staffed, and run. You'll build and operate the system that ensures every Solutions Consultant running a POC has a clear playbook, the right resources, and a structured path to a technical win. This is an individual contributor role focused on program design and operations: you'll set the standards, cadence, and tooling for POC delivery across the team, and use data to continuously improve how the program runs — rather than owning any single customer engagement. Key Responsibilities • Program Design: Define the end-to-end POC methodology — intake criteria, standard timelines, and exit/success criteria — that Solutions Consultants use to scope and run individual POCs. • Resourcing Model: Build and maintain the resourcing and capacity-planning model that matches POC demand to available technical talent across regions, flagging capacity gaps to the AVP, Global Technical Consulting. • Operating Cadence: Run the recurring intake, status, and review cadence across all active POCs, giving Sales and Solutions Consulting leadership visibility into progress and risk without personally running each engagement. • Risk & Escalation Framework: Design the risk and escalation process the team uses to flag scope creep, resourcing gaps, and technical blockers, and step in to unblock only the highest-risk POCs. • Playbooks & Enablement: Build and maintain repeatable POC playbooks, templates, and tooling for the technical team to use in the field, improving consistency and speed across regions. • Reporting & Analytics: Own POC program metrics — volume, cycle time, win rate, and resourcing utilization — and report trends and recommendations to the AVP, Global Technical Consulting. • Cross-Functional Partnership: Partner with Product and Engineering to relay recurring POC blockers or feature gaps surfaced across engagements, and with Sales/Solutions Consulting on demand forecasting. • Continuous Improvement: Use program data to identify bottlenecks and iterate on process, staffing, and tooling to improve program-wide win rates and cycle time. Required Qualifications & Experience • 5+ years in technical program management, solutions consulting operations, or a related role within B2B SaaS. • Proven experience designing, scaling, or operating a technical program (e.g., POCs, pilots, or technical evaluations) across many simultaneous engagements — not running individual engagements yourself. • Strong program management fundamentals: scoping, milestone tracking, resource pla

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