Jobs / United States / Brex INC
Support Specialist I
Brex INC · 🇺🇸 Salt Lake City, Utah, United States
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 23 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 17 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Brex INC paid sponsored hires in similar roles1 certified filing for “Channel Specialist” (Market Research Analysts and Marketing Specialists) in WA: $98k–$98k, median $98k. Most were filed at wage level II (100%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Brex INC
The US Department of Labor certified 23 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 17 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Brex INC →
About the role
Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Customer Experience at Brex Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision — helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive. What you’ll do As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way. Where you’ll work This role will be fully remote and based in Salt Lake City. There will be some in-person training required in our Salt Lake City office. Responsibilities • Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat • Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues • Compose thoughtful, personalized responses for a variety of customer requests • Triage incoming requests and spot trends in customer issues to flag for the rest of the team • Provide customer feedback to internal teams to improve our product and support experience • Make active contributions to help achieve team goals and successes • Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation Requirements • This role is required to be located within the greater Salt Lake City area • Flexibility to work within the Support team's hours of Operation (5am - 8pm PT weekdays and weekends) • Passionate about customer support and about the role it plays in making a customer-centric team successful • Ability to communicate technical problems in a clear and tactful way • Strong verbal and written communication skills • Empathy, diplomacy, tact, and poise under pressure when working through customer issues • Comfort with and enthusiasm for using AI tools in a customer support environment Bonus points • Bachelor's degree • FinTech experience • Prior experience in a customer-facing role, ideally in a support function • Experience with AI-powered customer service tools • Currently hold or have recently held a Series 7 and/or 63 securities license • Willingness to work overtime Compensation The expected pay range for this role