Jobs / United States / Carvana LLC
Specialist, AI Strategy & Support
Carvana LLC · 🇺🇸 Tempe, AZ
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 19 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 17 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Carvana LLC
The US Department of Labor certified 19 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 17 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Carvana LLC →
About the role
About Carvana At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do . About The Team: Join the frontline of innovation with Customer Care’s AI Strategy & Support Team (AISS). As a key player on the AISS team, you'll fuel the evolution of Carvana’s customer experience by driving the full life-cycle of various AI products that support the Customer Care org- from Sebastian (Carvana’s AI chatbot) to Customer Advocate AI support tools. The AISS team also supports AI driven quality assurance of customer interactions. Your work will enhance speed, resolution quality, and customer satisfaction across our support channels. By leveraging cutting-edge generative AI platforms and collaborating with our internal network of trailblazers across Operations, Product and Engineering teams, you'll elevate our customer interactions, and optimize our AI-powered customer support. Don't worry if you don't have years of AI experience—this is a new frontier! What we need is a customer-centric enthusiast who can wield language, logic, and analytical thinking to craft exceptional experiences and make a meaningful impact. A deep curiosity in AI and attention-to-detail are as essential as understanding what makes a great customer interaction. If you are an ambitious, creative, and curious individual and are excited to navigate the uncharted paths of integrating generative AI into customer service, apply today and help us shape the future of the industry. What you’ll be doing • Assist in driving exceptional customer interactions through: evaluation of the inputs and outputs that shape the customer experience, improving Agent prompting, knowledge, tooling, model configuration, and context of those conversations, and providing well-researched, deeply thought-out analysis and recommendations. • Assess the performance of AI-powered agents to identify gaps in the customer experience and drive positive conversion outcomes. • Refine, test, and propose agent prompting, knowledge base, and tool updates. Summarize, package and deliver those recommendations to Product, Engineering, and Operations leaders. • Provide actionable recommendations to enhance and optimize customer experiences by leveraging existing data while incorporating new knowledge and data signals. • Review inputs from backtesting and audits to identify performance gaps, refine model constraints, and continuously improve our AI tools. • Streamline and automate recurring workflows to improve speed, reliability, and resolution cycles for the support team. • Other duties, as assigned. What you should have • Bachelor’s degree in business, marketing, communications, or a related field. • 1 - 3+ years of experience in customer support, content d