Specialist, Perks & Wellbeing

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About the role

SPECIALIST, PERKS + WELLBEING About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine? We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. We've been changing the game since 2013, and we're not taking our foot off the gas now. About the team and position The Specialist, Perks + Wellbeing is part of the Total Rewards team and owns the day-to-day of Carvana's Perks and Wellbeing offerings, from managing the vendors behind them to making sure Team Carvana knows about them, uses them, and loves them. You're the go-to person when a team member has a question about a perk, when a vendor needs a partner on our side, and when we need a fresh idea for getting the word out. You'll plan and run the events that bring our programs to life, including our Benefits + Perks Fair and onsite and offsite wellness events, and you'll own ongoing initiatives like our tenure recognition program and monthly wellness challenges. The ideal candidate is part relationship-builder, part project manager, and part creative marketer. You develop strong relationships with a diverse group of people and vendors, you're organized enough to keep a dozen things moving at once, and you find fun, creative ways to educate and engage team members, whether through an email, a Slack post, or a live event. You want people to know about all the great things available to them, and you're excited to play a significant role in making sure Carvana's perks and benefits deliver an amazing team member experience. This role works closely with all areas of the business, reports directly to the Senior Manager, Total Rewards, and is located in our Tempe, AZ headquarters, in office 5 days per week. What you'll be doing Vendor management • Serve as the primary day-to-day contact for our perks and benefits vendors, building strong partnerships and holding vendors accountable to a great team member experience. • Lead regular vendor check-ins; track performance, utilization, and spend; and escalate and resolve service issues quickly. • Maintain vendor files, eligibility data, invoices, and program documentation so our offerings run smoothly. • Support contract renewals and help evaluate new vendors and offerings that could add value for Team Carvana. Running our perks offerings • Become the subject matter expert on Carvana's perks and benefits so you can educate team members and solve problems fast. • Respond to Team Carvana inquiries across multiple inboxes and Slack channels with the highest level of service and urgency. • Manage day-to-day administration of our perks programs in partnership with vendors and other internal teams including Payroll, Accounting, Business Applications, HRIS, & Engineering. • Own issue resolution from start to finish: troubleshoot eligibility, access, and reimbursement issues, coordinate fixes with vendors, and follow through until the team member is taken care of. • Keep a pulse on utilization and feedback to spot offerings that need a boost, a fix, or a rethink. Events • Supporting planning and executing our annual Benefits + Perks Fair, from vendor coordination, logistics, and promotion to day-of execution and follow-up. • Plan and run onsite and offsite wellness events that get team members moving, connecting, and taking care of t

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