Senior Associate, Fraud Partner Operations

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About the role

About the Team We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do — on every project, every day. This is especially true in Fraud Operations, where we're constantly finding new ways to minimize and prevent fraudulent activity on the platform. Through continuous improvement and operational excellence, our Fraud Strategy and Operations team protects both the business and our customers from bad actors. About the Role As a Senior Associate in Fraud Operations, you'll help safeguard our platform through fraud detection and prevention. You'll scale reviews, build collaborative relationships with our outsourced operations partners(BPO), and optimize operational processes. You'll also drive performance management initiatives to help those partner teams meet and exceed performance standards. This role blends project management, quality analysis, and vendor relationship management, with hands-on casework along the way. You will report into the Associate Manager on our Fraud Partner Operations team in our Fraud Strategy and Operations organization. This position requires an in-office presence at the DoorDash corporate office in Tempe, and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. You're excited about this opportunity because you will… • Own the day-to-day health of fraud queues worked by our outsourced vendor partners(BPO), monitoring performance against key operational goals and driving improvement plans when queues fall short • Lead quality review programs with vendor QA teams, using root-cause analysis to improve review accuracy and strengthen fraud detection and prevention • Combat fraud using data-driven insights and daily performance reporting, with your work directly informing decisions made by leadership • Independently champion projects from creation through execution, owning reporting, documentation, and process design while partnering closely with Fraud Operations, Analytics, WFM, BPO, Product, and other cross-functional stakeholders • Build and run launch plans for new queues and cross-training initiatives, coordinating training, tooling, and go-live readiness while acting as a subject matter expert for onboarding into new queues • Develop trusted relationships across internal teams and outsourced vendor partners, serving as a primary point of contact on escalations and ensuring unified visibility and communication across the fraud organization • Dive into data to spot trends and turn complex information into clear, actionable insights that streamline workflows and elevate fraud strategy We're excited about you because… • You have 4+ years experience in fraud, finance, or other professional operations environment as an individual contributor • Previous experience managing or working closely with BPO/outsourced vendor partners, preferably with responsibility for operational performance, quality, process improvement, or partner relationship management • Proven experience managing 3+ long term projects with financial or process improvement impact • You have advanced time management and analytical skills • Strong written and verbal communication: can communicate with customers, cross-functional partners and senior leaders effectively • Strong working knowledge of SQL for querying and analyzing relational databases • Proficiency in: internal systems (FWS, THQ) Salesforce, ACC, OAI, Mode, Sigma About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to m

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