Global Operations Associate - Ocean Freight
Flexport INC · 🌍 København, Capital Region of Denmark, Denmark
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Sponsor Radar — Flexport INC
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About the role
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Global Operations Associate - Ocean Freight Your responsibilities as a Global Operations Associate: • Own the end-to-end movement of ocean freight (FCL and LCL) shipments into and out of Denmark and Sweden, with potential scope covering the UK. This includes bookings, documentation, shipment follow-up, exception management and coordination with customers, carriers and logistics partners - owning the full operational execution and customer experience. • Deliver a first-class client experience through proactive communication, problem-solving and timely resolution of operational challenges. • Leverage Flexport’s technology, automation and AI-powered tools to manage shipments, identify exceptions, make informed operational decisions and continuously improve how we move freight. • Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments. • Follow standard operating procedures (SOPs) while proactively identifying opportunities to improve processes and ways of working. • Act in the best interest of the company by avoiding leakages and ensuring cost-conscious behavior. • Support shipments managed by partners as we drive partner autonomy and parity with insourced operations, where applicable. Requirements: • Completed professional training as a forwarding agent (speditør) is preferred. Alternatively, a relevant BA/BS degree combined with relevant work experience in freight forwarding, logistics or operations. • 2+ years of experience in freight forwarding, logistics or operations, ideally with hands-on experience in ocean freight. • Fluent in Danish or Swedish and English, both written and spoken. • Comfortable working with technology and eager to adopt new tools, automation and AI-powered solutions. Able to thrive in a fast-paced environment. • Effective time management. Be able to properly prioritize and manage a large volume of tasks. • Attention to detail. • Ability to effectively seek and receive feedback. • Effective communication both verbally and in writing. • Teamwork and relationship building. • Orientation towards working smarter and adopting best practices and standardization. • Problem-solving capabilities. • A “compliance-first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. • A client service mindset; you are committed to client satisfaction and strive to investigate and resolve client issues. What's in there for you: • An opportunity to be part of a fast growing company with a dynamic and international environment. We are a young and international team. • The opportunity to work with leading technology, automation and AI-powered tools that are changing how freight forwarding is done. • Daily catered lunch including vegetarian options, additionally the office is stocked with breakfast items, healthy snacks, and drinks. • Pension sch