Senior Associate, Trucking & Warehousing Associate

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About the role

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity This role reports to the Manager, Trucking & Warehouse (based in Ho Chi Minh City) and is a senior, high-autonomy position: you are expected to be the go-to person in Hanoi, capable of resolving day-to-day issues independently, and proactively improving how the team works Daily Operations & Execution • Coordinate domestic trucking bookings: trucking only, or trucking attached to ocean and air shipments across Vietnam, including EXW pickups, port runs, and cross-dock moves. • Fulfill ad-hoc trucking, CFS, and storage service requests from internal teams and clients. • Track shipment and warehouse milestones, ensuring Flexport systems are updated accurately and KPIs are met. • Act as the first point of contact for on-site issues in Hanoi, resolving delays, exceptions, and service issues directly with vendors and warehouse operators before escalating. Warehouse & CFS Operations • Liaise with CFS/warehouse vendors to ensure service quality, safety compliance, and cost efficiency. • Identify operational bottlenecks in warehouse workflows and recommend practical improvements. Vendor Management • Maintain and grow relationships with domestic trucking, CFS, and warehouse vendors in the Hanoi/Northern Vietnam region. • Lead vendor onboarding, including collecting documents, negotiating rates, and building service profiles. • Own and maintain the domestic trucking and CFS rate database, keeping Flexport's systems accurate and up to date. • Monitor vendor performance, flag quality or reliability issues, and drive corrective action. SOPs, Reporting & Process Improvement • Design, document, and maintain SOPs for daily trucking, CFS, and warehouse operations at the Hanoi site. • Build and maintain regular operational reports and dashboards to track performance, cost, and service KPIs. • Proactively identify opportunities to automate repetitive tasks or build lightweight tools/platforms that improve team productivity. • Share best practices and process documentation with the wider team to standardize ways of working across locations. New Business Support • Support RFQ responses for domestic trucking and CFS/warehousing by gathering vendor rates and capacity information. • Partner with the Manager, Product team (Ocean/Air), and Demand team on solution design and costing for new client opportunities. • Prepare rate sheets and trucking/warehousing lane summaries for client proposals. What We're Looking For • Bachelor's degree in logistics, supply chain, business, or a related field. • 3–5+ years of experience in trucking, freight forwarding, warehousing/CFS, or logistics operations, with at least 1 year in a role requiring independent ownership. • Hands-on experience with warehouse and CFS operations is required; experience setting up or improving CFS workflows is a strong plus. • Demonstrated experience building or improving SOPs and operational reporting in a previous role. • Genuine interest in automation and

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