Customer Claims and Compensation Expert

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About the role

We are seeking a highly motivated Customer Claims and Compensation Expert to join our team and work in a collaborative environment together with the global Sales, Finance, Customer Teams, and Business Units.  As a Customer Claims and Compensation Expert, you will:  • Support the coordination and monitoring of claims-related topics at GB level, including General & Economic Claims, Repricing, and Tariffs.  • Consolidate, validate, and analyze claims data received from multiple business units and stakeholders.  • Support the preparation and review of claims calculations and financial evaluations.  • Monitor claims performance and identify deviations, risks, and improvement opportunities.  • Prepare regular and ad-hoc reports, KPI dashboards, and management presentations.  • Support planning, forecasting, and actual reporting activities related to claims topics.  • Ensure data quality, consistency, and transparency across reporting systems.  • Collaborate closely with Sales, Finance, Customer Teams, and Business Units to gather, validate, and consolidate information.  • Follow up on agreed actions and support stakeholders in achieving defined targets.  • Participate in continuous improvement initiatives. • Education: Bachelor’s degree in business administration, finance, economics, industrial engineering, or a related field. • Experience: 3+ years of experience in Sales Controlling, Finance, Pricing, Claims Management, Business Analysis, or another commercial finance-related function. Experience in reporting, data analysis, or customer-related financial topics is an advantage.  • Knowledge: Good understanding of claims processes, financial reporting, KPI management, and business performance analysis; Advanced MS Excel skills; Experience with Power BI, CRM systems, reporting tools, or automation solutions is an advantage.  • Competences: Analytical & structured thinking; Attention to detail; Data quality & accuracy; Good communication and collaboration skills; Proactive approach with solution orientation; Resilience under pressure.  • Languages: English proficient user, German is an advantage.  LikeABosch Benefits: Your work-life balance is valuable to us, so we offer you: • 25 Days of annual leave , because work-life balance is essential to us;    • Flexible working hours. Your  health  and  well-being  is important to us, so we have you covered: • Medical subscription; • Accident insurance; • Sport activities and well-being initiatives. We believe in a  Life-Long Learning  approach, so you can take advantage of: • Technical and soft skills trainings; • Access to e-learning platforms; • Local and Global career development programs; • Opportunity to attend conferences; • Bookster subscription. You will be part of a  product company . You will contribute to developing end-to-end products that are delivered to Global OEMs. On top of these, we are offering: • A monthly budget which can be used for several different services on an online benefit platform; • Annual bonus; • Lunch discounts. Ready to work  LikeABosch ? We live by our values, have an open feedback culture and there is plenty of room for innovative ideas. All because a team is only as valuable as its members.

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