Jobs / United States / Robinhood Markets INC
Customer Experience Representative, Trump Accounts Resolution Desk
Robinhood Markets INC · 🇺🇸 Westlake, TX
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 160 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 37 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Robinhood Markets INC
The US Department of Labor certified 160 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 37 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Robinhood Markets INC →
About the role
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers, sharp problem-solvers, and builders who are wired to make an impact. Robinhood isn't a place for complacency — it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Trump Accounts Resolution Desk team helps customers navigate a new, high-visibility support experience tied to Robinhood's role as the brokerage and initial trustee for the federal Trump Accounts program. This isn't a standard support environment. You'll join a team supporting the Robinhood vision of Democratizing finance for all in a historic way. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. You will be empowered to help our customers with a range of needs from simple to complex by phone, email and chat — covering everything from account setup to contributions, eligibility and beyond. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We offer a variety of schedules designed to meet our customers' and employees' needs. This role is based in Westlake, TX office(s), with in-person attendance expected 5 days per week. The team supports customers seven days a week, between 7:00 a.m. and 10:00 p.m. ET, and schedules will be assigned based on business needs. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do • Deliver an outstanding customer experience for Trump Accounts customers through phone, email, and chat channels • Drive continuous improvement by surfacing patterns and friction points unique to a new, high-visibility platform still being refined post-launch • Grow your financial services expertise as you develop deep subject mastery of the product offering: eligibility, contributions, and custodial account mechanics, alongside complex financial concepts like equities trading, margin, and options trading • Aggregate feedback from Customer Experience agent interactions to highlight recurring process pain points and product gaps to leadership • Maintain flexible availability to ensure consistent internal support coverage for customers during evenings, weekends, and special events What you bring • Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action • Excellent customer service, written and verbal communication skills with a passion to support customers • Comfort operating in a high-visibility, high-scrutiny support environment tied to a national program • Effectiveness and willingness to adapt to CX experience delivery through phone and written channels • Ability to quickly defuse customer anxiety through exceptional customer service skills • Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment • Able to exercise independent thought and judgment, adapt to new tasks, and prioriti