Jobs / United States / Quantum-Systems GmbH
Forward Deployed Engineer (m/f/d)
Quantum-Systems GmbH · 🇺🇸 Remote job · Remote
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereThis employer posted directly and does not match a government sponsor register.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Last confirmed live 2 days agoWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
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No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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Sponsor Radar — Quantum-Systems GmbH
This employer posted directly and does not match a government sponsor register.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Quantum-Systems GmbH →
About the role
As Field Support Technician , you will be a key part of our Solutions team to deliver on-site technical support, repair and troubleshooting for our drone systems across Europe . Together with our World-Class-Team, you will take an empowering role: pushing the boundaries of drone technologies. You will be working closely with stakeholders from the Support, R&D, Product, Training/Demo departments to resolve technical issues on-site, ensure product reliability, and enable customer success through hands-on support and knowledge transfer . To ensure high system availability and customer satisfaction across all deployed systems - your mission will be a powerful impact. What is your Day to Day Mission: • Technical Support – on site: Deliver on-site troubleshooting of the Quantum Systems products at customers’ site (Europe-wide) based on best practices, manuals and knowledge bases. • Repair and Rework – on site: Provide on-site repair and rework tasks of the Quantum Systems products at customers’ site (Europe-wide) based on best practices and repair manuals. • Safety & Compliance – on site: Ensure compliance with safety standards and operational guidelines during all service activities. • Technical Assistance – on site: Provide the Quantum Systems trainings- and demo team with technical on-site assistance prior and during their operations at the customers’ site (Europe-wide). • Travel organization Independently plan and coordinate support and repair visits in alignment with internal departments and the customer. • Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with the Tier 2 support team to sustainably solve the problems occurred on customer’s site. Provide structured service reports after on-site visits to ensure transparency and internal follow-up. • Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality. • Continuous Improvement: Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality. Provide structured field feedback to Product and R&D to support reliability improvements and future design enhancements. • Customer Issue Resolution: Take ownership of on-site customer complaints and escalations, drive resolution in coordination with internal teams, and provide structured guidance to enable customers in self-driven repair and maintenance activities. What you bring to the team: • Degree or vocational training in electronics, mechatronics, aerospace, or a comparable field • Alternatively: equivalent practical experience in technical support, field service, or hands-on system troubleshooting • Strong analytical and problem-solving skills with a clear focus on root cause resolution • High level of ownership and accountability when dealing with customer issues and escalations • Structured and self-driven way of working , even in dynamic, on-site environments • Confident in working with technical documentation, diagnostics, and repair processes • Strong customer-facing communication skills with the ability to simplify complex technical topics • Fluently in English and German • Willingness to travel frequently across Europe • Passion for cutting-edge technologies such as drones, robotics, or aviation Why Quantum-Systems: • We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus. • We are industry pioneers who are ambitious, bold, and visionary. • We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.