Clinical Support Expert (Germany)
Dandy · 🌍 Germany - Remote · Remote
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereThis employer posted directly and does not match a government sponsor register.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesNo salary stated. Germany EU Blue Card needs at least €50,700 a year (shortage-occupation / recent-graduate: €45,934). Source: https://www.make-it-in-germany.com/en/visa-residence/types/eu-blue-card, rules effective 2026-01-01.
- Last confirmed live 2 days agoWhen a source last listed this job as open.
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Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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Sponsor Radar — Dandy
This employer posted directly and does not match a government sponsor register.
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About the role
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Location: Berlin (can be remote) · Supports German markets Dandy is hiring a Clinical Support Expert to join our rapidly growing, venture-backed company. As a critical member of the Customer Experience Team, you will ensure our dental professionals across Germany receive best-in-class technical expertise and customer service. You will serve as a high-level clinical authority, tackling the most complex cases and driving quality improvements across the organization. What You'll Do As a Clinical Support Expert, you will leverage your deep technical knowledge to support doctors, coach team members, and ensure operational excellence. Expert Case Resolution & Support • Resolve complex clinical inquiries , handling time-sensitive escalations from frontline agents, Account Management, and cross-functional teams with expert precision and clinical accuracy. • Manage booked calls to advise and work to resolve complex, practice-level case issues. • Serve as the primary escalation point for inbound clinical support tickets, providing customer service and clinical guidance to doctors via phone, live chat, video and email regarding complex cases, and treatment planning. • Serve as the clinical voice for our German doctor base , supporting practices, while flexing to support other EU customers during periods of overlapping volume. • Act as the liaison between doctors and the lab , translating clinical feedback and preferences into actionable outcomes for live orders. Quality Assurance and Training Leadership • Perform Quality Assurance (QA) reviews of agent work to ensure clinical accuracy and adherence to Dandy standard operating procedures. • Act as a Subject Matter Expert (SME) to support and coach new hires, providing specialized clinical training and offering ongoing guidance to the frontline team. • Advise on and lead special cross-functional projects aimed at improving clinical processes and outcomes. • Assist in the creation, review, and updates of Knowledge Base articles , including the localization of German-language articles and doctor-facing communications, to maintain an accurate and comprehensive repository of clinical information across both service languages. • Propose and oversee the up-leveling of clinical knowledge and quality standards based on trends and doctor feedback. Performance Measured By • QA and Clinical Accuracy: The precision and correctness of your clinical guidance and resolutions including mastery of Dandy digital dental workflows and best practices in both service languages. • SLAs for Escalation Handling: Timeliness and effectiveness in resolving escalated issues. • Effectiveness of Training and Coaching: The positive impact of your SME support on new hire ramp-up and overall team performance. • Schedule Adherence and Attendance: Consistency in maintaining your assigned schedule and compliance to attendance policy. What We're Looking For • Fluent in German and English , written and verbal, with the ability to deliver clinical guidance and build rapport with doctors in either language. • Based in Germany and legally authorized to work in Germany. • Minimum 5+ years of experience in a high-volume lab setting, with experience in digital dental labs being a pl