Jobs / United States / Rubrik INC
Customer Retention Manager
Rubrik INC · 🇺🇸 Palo Alto, CA
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 96 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 23 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Rubrik INC paid sponsored hires in similar roles1 certified filing for “Customer Experience Manager” (Computer and Information Systems Managers) in IL: $160k–$160k, median $160k. Most were filed at wage level II (100%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Rubrik INC
The US Department of Labor certified 96 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 23 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Rubrik INC →
About the role
About the role The Customer Retention Manager is responsible for reducing churn, improving customer health, and protecting recurring revenue through early risk detection, cross‑functional mitigation, and scalable retention programs. The role partners closely with Renewals, Customer Success, Customer Engagement, Competitive Intelligence, and Pricing & Packaging to orchestrate coordinated customer‑save strategies. This role also provides renewal objection handling expertise , enabling teams to navigate downsells, downgrades, competitive threats, pricing pushback, TCO/ROI concerns, and budget constraints. The ideal candidate excels at influencing cross‑functional teams, handling commercial risk, and translating customer insights into save actions. What you’ll do 1. Churn Risk Identification & Health Intelligence • Maintain a standardized customer risk scoring framework leveraging health signals, product usage, support patterns, sentiment, and competitive exposure. • Identify early risk indicators (e.g., discount cliffs, adoption gaps, under-deployed licenses, sponsor turnover). • Partner with Renewal Ops, Data team to automate risk workflows in Salesforce • Collaborate with Competitive Intelligence to map competitive displacement trends and update counter strategies. 2. Cross‑Functional Risk Orchestration (Renewals, CS, CI, Pricing) • Lead weekly renewal risk reviews/war rooms with Renewals, CSMs/CEMs, and Sales to align on mitigation actions. • Build account-level mitigation plans that include adoption interventions, executive alignment, value reinforcement, and commercial flexibility. • Partner with Pricing & Packaging and Deal Desk to design controlled commercial offers (e.g., term/ramp, New Product Introductions, New SKU Impact, Product Bundling etc). • Escalate systemic product, billing, or support issues and track resolution. 3. Renewal Objection Handling • Serve as the subject‑matter expert for Renewals by providing guidance, playbooks, and strategic support to overcome critical renewal objections. • Diagnose downsell and downgrade risks , recommend right‑sizing strategies, and deliver value‑based narratives to reinforce ROI and prevent unnecessary revenue loss. • Partner with Competitive Intelligence to address competitive pricing challenges, coach teams on TCO and switching‑cost comparisons, and collaborate with Pricing on controlled incentive structures. • Provide Renewals reps with ROI models, justification materials, payment‑flexibility options, pricing guardrails, and negotiation strategies to resolve budget and pricing objections while protecting retention revenue. 4. Preemptive Retention Programs • Launch and manage proactive churn-prevention programs , such as: • Early renewal health checks • Competitive threat campaigns • Discount cliff mitigation • Develop and maintain risk playbooks for teams to execute consistently. • Partner with Enablement to deliver training on objection handling and retention strategies. 5. Insights, Reporting & Executive Readouts • Deliver monthly churn insights including root causes, save rates, objection trends, and program impact. • Own cohort analyses, risk heatmaps, and retention dashboards. • Provide actionable recommendations to Product, Pricing, Support, and Leadership teams. • Support Renewal forecast accuracy through risk scoring and save probability modeling. 6. Process, Tooling & Enablement • Improve CRM/CS tool workflows to enhance visibility into churn risk and save motions. • Standardize processes for risk identification, objection handling, escalations, and mitigation SLAs. • Build and maintain a knowledge base of objection-handling scripts , competitive counters, and case studies. • Deliver enablement sessions to strengthen Renewals capabili