Director, Product Design

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About the role

What you get to do in this role: • Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world  • Directly lead and manage 8-10 designers and/or managers   • Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology  • Oversee a portfolio of products, while acting as a mentor & manager to subordinates.  • Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps  • Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem  • Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans  • Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others  • Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions  • Oversee your team's work: detailed mockups and prototypes and behavior specifications.  • Ensure a consistent experience across the mobile and desktop platforms  • Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices  • Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification  • Participate in documentation development process such as user experience specifications, testing and evaluation  • Work closely with product management in UX ideation and innovation  To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 15+ years of enterprise product design experience  • An inspiring portfolio representing the process you follow to build insanely great experiences  • Demonstrated experience in defining and/or working with robust design systems   • Demonstration of any accessible projects you have built  • At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent.  • At least 3+ years of experience managing design teams  • Expert with Sketch, Photoshop, or other design tools  • Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools  • Ability to understand and distill complex problems into clean solutions.  • Must have strong written and verbal English communication skills  • Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment  • Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment  • Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos  • Must be able to travel up to 20% of the year   • Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal  • Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus  Work Personas We approac

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