Jobs / United States / Servicenow INC
Digital Customer Success Program Manager
Servicenow INC · 🇺🇸 San Diego, California, US (Remote) · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles2 certified filings for “Services Program Manager” (Project Management Specialists) in CA: $139k–$150k, median $145k. Most were filed at wage level III (100%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
The Digital Customer Success Program point person is responsible for designing and operating a scaled, digital-first customer engagement program within CS Operations that drives product adoption, customer health, and Gross Revenue Retention (GRR) for the Mid-Market segment. This role owns the digital customer journey motions from onboarding through renewal—creating scalable plays and campaigns that deliver value at scale while intelligently routing accounts to human touch (CSM engagement) when signals indicate risk or expansion opportunity. You will partner closely with Mid-Market CSM Principals to shape program strategy, define segmentation and engagement rules, and ensure the digital program amplifies (not replaces) human-led relationships. You are both strategist and operator: defining the program architecture, building the plays, running the daily operations, and translating customer signals into action. Key Responsibilities Drive Adoption • Design and execute lifecycle programs that accelerate onboarding, feature adoption, and time-to-value. • Create targeted engagement campaigns based on maturity and product usage. • Identify and recommend adoption improvements (in-product guidance, education, webinars, self-service resources) to Product and Marketing teams. Protect Gross Revenue Retention • Develop automated interventions for at-risk customers. • Partner with CSMs to prioritize outreach and remediation efforts based on customer signals and business impact. • Measure and improve key indicators tied to renewal outcomes. Digital Customer Programs • Own the digital customer journey from onboarding through renewal. • Create scalable programs that increase engagement without increasing headcount. • Leverage AI and automation to personalize customer experiences at scale. Reasoning & Insights • Monitor adoption, engagement, and retention metrics. • Build dashboards and reporting for Executives and Customer Success teams. • Translate customer behavior data into actionable recommendations. Cross-Functional Leadership • Partner with Product to improve adoption of strategic capabilities. • Work with Marketing on customer education and lifecycle communications. • Collaborate with CS Operations on tooling, data quality, and reporting. Success Metrics • Gross Revenue Retention (GRR) • Renewal rate • Product adoption and feature utilization • Customer health score improvements • Shortened Time-to-value • Expansion-ready account creation • Digital engagement rates • Reduction in at-risk accounts • CSM capacity leverage To be successful in this role you have: • 5-10 years in Customer Success, Customer Success Operations, Digital CS, Lifecycle Marketing, or Product Adoption roles. • Demonstrated success improving adoption and retention in a SaaS environment. • Previous experience building and launching a digital CS program • Strong reasoning skills with experience building health scores, segmentation, and customer journey programs. • Experience with customer success platforms, CRM systems, and marketing automation tools. • Comfortable operating as both strategist and builder. • Experience leveraging AI and automation to scale customer engagement. FD21 For positions in this location, we offer a base pay of $104,700 - $172,800 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Pla