Jobs / United States / Servicenow INC
Product Success Technical Director
Servicenow INC · 🇺🇸 Waltham, Massachusetts, US (Remote) · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles1 certified filing for “Product Management Director” (Sales Engineers) in MA: $168k–$168k, median $168k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
This role is an individual contributor position. Team AI Adoption Engineering is the delivery engine that turns ServiceNow's AI investments into live, referenceable customer outcomes. We are the front line for resolving the most complex agentic AI escalations across our install base. This is where agentic AI meets production reality—stabilizing at-risk go-lives, hardening deployments, and turning hard-won field learnings into reusable patterns that scale. Why This Role Matters Enterprises are moving agentic AI from compelling demos into production, and the hardest problems surface exactly at go-live: reliability, orchestration, grounding, and governance. When a strategic customer's agentic deployment is at risk, someone has to own that moment—diagnose root cause, make the right architectural call under pressure, restore executive confidence, and get the customer to green. As Product Success Technical Director – AI Adoption Engineering, you are the senior technical authority for agentic escalations and the architecture consulting that prevents them. You sit at the intersection of our most demanding customer situations, our platform's agentic capabilities, and the field patterns that determine whether AI adoption sticks. This role is built for a senior, customer-credible technical leader who can hold the room in a crisis, make sound architecture decisions in real time, elevate the team's technical bar, and remain hands-on enough to debug agentic systems in production. Who You Are You are a seasoned technical architect and escalation leader who stays calm under fire. You build trust with customer executives quickly, cut to root cause fast, and turn ambiguous, high-pressure situations into stabilized outcomes and reusable assets. You are deeply fluent in both the ServiceNow platform and modern agentic AI, and you elevate the people around you through expertise and execution rather than authority. Your strengths include: • Root-cause diagnosis and resolution of complex, production agentic AI systems • Designing resilient agentic architectures (LLM integration, RAG, multi-agent orchestration, guardrails, and governance) • Executive communication and trust-rebuilding during high-stakes escalations • Codifying escalation playbooks, reference architectures, and diagnostic tooling that scale beyond any one person • Coaching and elevating technical teams • You embody ServiceNow values: • Wow our Customers • Win as a Team • Stay Hungry and Humble • Create Belonging What You’ll Do • Own the Hardest Agentic Escalations • Front and resolve the most complex, highest-visibility agentic AI escalations across the install base, owning path-to-green for at-risk and RED go-lives. • Lead cross-functional resolution efforts, aligning account teams, Product, and Engineering under a single technical plan. • Serve as the calm, credible technical voice with customer executives when confidence in an AI deployment is on the line. • Provide Consulting-Grade Technical Architecture • Design and validate agentic solution architectures spanning Now Assist, AI Agents, Virtual Agent, multi-agent orchestration, RAG and knowledge grounding, integrations, and guardrails/governance via AI Control Tower. • Advise customers and field teams on the best-practice patterns that de-risk agentic adoption before problems reach production. • Set the architectural direction for how we deliver reliable, governable agentic AI at enterprise scale. • Elevate Team Technical Excellence • Set the technical bar for the team's escalation and architecture work, and mentor engineers toward that bar. • Codify reusable escalation playbooks, reference architectures, and diagnostic tooling so hard-won solutions become repeatable capability, not trib