Jobs / United States / Servicenow INC
OTC Customer Support Analyst
Servicenow INC · 🇺🇸 Heredia, CR
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles4 certified filings for “Staff IT Systems/Support Analyst” (Management Analysts) in CA: $154k–$197k, median $163k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
Job Description: Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment. A demonstrated track record of success and initiative with the ability work independently and collaboratively in a team environment, showing a desire to grow professionally to support current and future growth of ServiceNow. A process improvement mindset with a desire to look for ways to increase efficiency and service while maintaining a ‘big picture’ perspective. What you get to do in this role: • Be responsible for tasks within the AR function & Order Processing, including, but not limited to Cash Collections, Dunning, Query Resolution and Reporting. • Be responsible to analyse to determine Collections portfolio and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter. • Be responsible to analyse to determine Order Processing process and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter. • Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations to ensure timely resolution in any customer dispute, with a strong focus on providing excellent customer service. • Assist in maintaining relevant and accurate customer master records, while ensuring all internal controls and SOX policies are followed. • Participate in AR /OP related projects, including UAT and system testing, with relevant teams in EMEA, APJ and US as the company continues to grow and develop. • Actively participate in the Month End close, including completing reconciliations and other month end tasks, working closely with the broader Finance Department to ensure a successful and timely close. To be successful in this role you have: • Strong working knowledge of Order processing / Accounts Receivable processes, cash collection strategies and practices with the ability to enforce credit and collections policies and procedures. • An excellent approach to teamwork within a fast-paced international business. • MS Office proficiency. • Strong attention to detail, is deadline-driven and has a willingness to get the job done. • Strong communication skills, with appropriate style of communication to deal effectively with all levels within the customer’s organization. FD21 Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technolo