Jobs / United States / Servicenow INC
Director, Site Reliability Engineering & Service Enablement
Servicenow INC · 🇺🇸 Santa Clara, CALIFORNIA, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles1 certified filing for “Director, Software Engineering – Digital Technology GTM” (Computer and Information Systems Managers) in TX: $209k–$209k, median $209k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
Team: Our Site Reliability Engineering (SRE) team consists of highly skilled engineers responsible for maintaining and enhancing the reliability, scalability, and performance of the ServiceNow infrastructure. Our SRE’s are empowered to resolve technical issues across the entire technology stack, from hardware to applications. Additionally, they work to improve the platform's operability, aiming to reduce the number of incidents and minimize Mean Time to Recovery (MTTR). To achieve this, the team combines software development, networking, database, and systems engineering skills to tackle complex problems, striving to maintain our platform operating for our customers. Role: We are looking for a Director of Site Reliability Engineering to lead the next phase of our reliability transformation as ServiceNow modernizes toward a cloud-agnostic, cloud-ready production platform. This leader will own key elements of the SRE operating model across Reliability Engineering, Service Enablement, Service Registry, SLI/SLO standards, reliability governance, automation, AI-enabled operations, and production readiness . The role will lead a global engineering organization and partner across Product Engineering, Infrastructure, Architecture, Security, Release Engineering, and Customer Support to establish consistent reliability practices across ServiceNow products and services. The Director will play a critical role in evolving the organization from reactive operations toward an engineering-led SRE model focused on prevention, automation, resilience, and continuous improvement . What you get to do in this role: • Define and execute the SRE strategy and operating model across reliability engineering, service enablement, observability, automation, incident learning, and production readiness. • Lead and develop a global organization of engineering managers, technical leaders, and SREs. • Establish enterprise reliability standards for service ownership, tiering, golden signals, SLIs/SLOs, error budgets, alerting, on-call practices, and service health reviews. • Lead the Service Enablement strategy by establishing minimum reliability requirements and maturity standards for critical services. • Own the Service Registry strategy, improving service ownership, dependency visibility, maturity tracking, and impact-aware operational decision-making. • Drive adoption of SLIs, SLOs, error budgets, and burn-rate alerting across critical services, ensuring teams consistently use reliability signals to manage customer impact. • Build a culture of engineering away toil by turning recurring operational work and incident patterns into automation, self-service, and systemic fixes. • Establish the AI-enabled SRE roadmap, including change-risk assessment, operational insights, remediation recommendations, and policy-driven automation. • Drive reliability and production-readiness strategy across AWS, Azure, and GCP by establishing cloud-agnostic patterns while addressing hyperscaler-specific operational requirements. • Partner with product and platform engineers to design, launch, and operate reliable services throughout the production lifecycle. • Establish launch and production-readiness practices that validate availability, latency, performance, capacity, dependencies, rollback, and recovery before customer impact. • Drive sustainable operations by scaling self-service capabilities, automation platforms, and systemic reliability improvements across engineering teams. • Lead incident response, blameless postmortems, and corrective actions that convert production failures into lasting reliability improvements. • Measure reliability through SLIs, SLOs, error budgets, golden signals, change failure rate, MTTR, capacity health, and toil reduction. • Influence