Jobs / United States / Servicenow INC
Senior Staff Inbound Product Manager - Conversational AI
Servicenow INC · 🇺🇸 West Palm Beach, Florida, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles33 certified filings for “Senior Inbound Product Manager” (Sales Engineers) in CA: $156k–$199k, median $169k. Most were filed at wage level III (52%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
What you get to do in this role: • Own the roadmap, vision and requirements for conversational AI features. • Turn customer feedback into product improvements and roadmap priorities. • Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue • Communicate product priorities and build consensus • Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries • Work with multiple teams to guide projects through development and bring high-quality products to life • Integrate usability studies, research and market intelligence into product requirements to enhance user satisfaction • Communicate complex problems into easily understood requirements and provide solutions • Develop multi-mode communications that convey a clear understanding of the needs of different audiences • Guide the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team • Create clear PRDs, epics, stories, acceptance criteria, and success metrics. Steer AI features including: • Disambiguation and clarification • AI Processing and progress messages • Document and multimodal experiences • Slot filling and information collection • Feedback intelligence • Fallback and error experiences • Identify and prioritize feature gaps across AI orchestrators. • Partner with engineering and design to deliver effective end-to-end customer experience. • Define testing, telemetry, quality, and performance requirements. • Support strategic customers, pilots, go-lives, and product escalations. • Coordinate dependencies and guidance across multiple teams To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-derived insights, or exploring AI's potential impact on the function or industry. • 12+ years of software or enterprise product management experience • Strong prioritization skills and the discipline to focus on high impact activities • Experience defining and capturing product requirements and transforming them into a product roadmap • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions • Strong understanding of conversational AI, generative AI, agentic systems, or related technologies. • Experience being an enterprise customer or supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations. • Experience designing evaluation datasets, conducting comparative AI evaluations, and interpreting model-quality results. • Understanding of retrieval, knowledge bases, citations, prompt engineering, context engineering, and conversational orchestration. • Familiarity with design and collaboration tools such as Figma and Miro, and product-planning systems • Experience with enterprise AI products, including ServiceNow or similar Virtual Agent, Search, or AI Agent solutions. FD21 Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for emp