Jobs / United States / Servicenow INC
Process Optimization Specialist
Servicenow INC · 🇺🇸 West Palm Beach, Florida, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles4 certified filings for “Senior Data Governance and Quality Specialist” (Database Architects) in CA: $148k–$211k, median $156k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
As a Process Optimization Specialist, you will play a critical role in enhancing the efficiency and productivity of our Global People team. You will be responsible for documenting and analyzing current processes, identifying areas for improvement, and implementing solutions to streamline operations, using Lean Six Sigma and Automation and AI. By employing your expertise in process improvement and project management, you will support improvement initiatives to achieve operational excellence. What you get to do in this role: Current State Process Documentation • Partner with process owners to assess and support current state process documentation, ensuring adherence to Global People's defined process maturity criteria, including governance and maintenance of current artifacts • Partner with process owners to maintain process inventories to ensure compliance with agreed-upon reviews and project updates. Process Analysis and Evaluation • Conduct in-depth analysis of existing processes to identify inefficiencies and areas for improvement • Utilize data-driven approaches to assess current process performance and identify areas for optimization, including documenting pain points, bottlenecks, current volumes, SLAs, control points and E2E process performance • Collaborate with cross-functional teams to gather input and insights on current processes Root Cause Analysis • Conduct root cause analysis using Six Sigma tools, Process Mining and other analytics tools to determine the underlying reasons for process inefficiencies • Identify corrective actions and potential solutions to address identified issues Continuous Improvement Initiatives • Apply Lean and Six Sigma methodologies and tools to enhance process capability and reduce variability • Coach Operations staff in Continuous Improvement methods and tools while supporting development of an improvement opportunity backlog • Participate in cross-functional teams to drive process improvement projects, partnering with Product Managers and PMO to provide process mapping and analysis expertise for optimization initiatives • Partner with process owners to develop and implement strategies to optimize efficiency, reduce waste and increase productivity Performance Monitoring • Leverage Key Performance Indicators (KPIs) to monitor the effectiveness of process improvement initiatives • Collect and analyze process data to understand current state performance, track progress and identify trends using control charts • Prepare reports to communicate findings and recommendations to stakeholders Target State Process Development • Identify workflow automation opportunities using ServiceNow Platform tooling • Create target state process definitions along with detailed process flow diagrams and standard operating procedures (SOPs) for new processes • Collaborate with process owners, Product managers and Operations teams to develop and implement new process designs • Partner with Product teams to understand technology roadmaps and provide support for improvement opportunity prioritization Change Management • Partner with process owners to facilitate the implementation of process improvements • Work with stakeholders to gain buy-in and support for proposed changes • Provide coaching and training to process owners and Operations staff for implementation of process optimization opportunities To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 3+ years of experience in proces