Senior Operations and Supplier Testing Analyst

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About the role

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Senior Operations and Supplier Tester resides within the 1st Line of Defense (1LOD) Operations and Supplier Testing team. This position plays a crucial role in supporting risk management of 1LOD Operations. This role requires hands-on support for performing 1LOD transactional and supplier oversight testing. Achieving success in this role requires a demonstrated ability to complete all assigned testwork within the established timelines, assist the Testing Manager with the build-out of new tests and expansion of existing test scripts, and proficiently articulate exceptions and findings related to testwork. This role supports transactional and supplier oversight testing activities across Small Business Lending operations and processes. While the initial focus of this role will support Small Business Lending originations, servicing, collections, and related operational processes, the scope is expected to expand over time to include broader Small Business Lending products, operational processes, and control environments. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team. What you’ll do: • Ensure Operations and key suppliers have a sustainable and effective end-to-end control environment by identifying gaps and weaknesses during testing • Support testing activities across Small Business Lending operational areas including originations, underwriting support processes, servicing activities, collections operations, customer support functions, and related operational processes. • Document and perform complex and high risk process and control testing to provide reasonable assurance that internal and external processes are operationally effective • Obtain and analyze test data from multiple sources, following documented test plans, testing procedures, and leveraging job aids as needed • Manage assigned testing timelines to ensure all tasks and reporting are completed within established timeframes • Apply regulatory and compliance knowledge to evaluate scenarios, assess risk implications, and inform testing conclusions • Assist the Testing Manager in the build-out of new test scripts for previously un-tested areas, augment existing test scripts to broaden test scope while ensuring alignment with regulatory requirements, policies, and business processes • Make principle-based scoring and risk decisions grounded in policy intent, evidence and data • Assist the Testing Manager in partnering with stakeholders to offer feedback on testing results and ensure the completion of any necessary corrective actions • Communicate findings, risk implications to cross-functional stakeholders • Determine when issues can be resolved independently versus escalated to management and proactively engage cross-functional stakeholders to clarify expectations, resolve issues, and communicate risk implications • Support the Testing Manager in monitoring changes to procedures, policies and regulato

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