Principal Product Designer, Provider Platform

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About the role

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission: As a Principal Product Designer at Zocdoc, you will play a critical role in shaping the future of how patients discover care and how providers and practices deliver it, operating across product areas with a holistic, ecosystem-level perspective. You will define and drive design direction across large, complex, and highly ambiguous spaces, influencing not just solutions but product strategy and experience architecture. This role requires deep systems thinking across our multi-sided platform, ensuring that experiences are cohesive, scalable, and aligned across marketplace and provider surfaces. As we evolve toward AI-native product development, you will help lead this transition by defining how design and engineering collaborate in an AI-driven environment and establishing new standards for how ideas move from concept to production using tools like Cursor, Claude Code, and other emerging technologies. Your work will have a direct and lasting impact on millions of patients and providers, shaping both the near-term product experience and the long-term trajectory of healthcare technology at Zocdoc. You’ll enjoy this role if you are… • Driven to solve high-impact, ambiguous problems that span multiple user groups and product areas • Motivated by shaping not just products, but the systems, patterns, and strategies behind them • Energized by operating at both strategic and execution levels, connecting vision to shipped outcomes • Deeply curious about how AI is transforming product development and excited to help define what comes next • Comfortable leading through influence, aligning teams, and driving clarity across complex, cross-functional environments Your day to day is… • Defining and leading design direction across complex, multi-team product areas, identifying high-leverage opportunities and guiding teams toward impactful solutions • Partnering with product, engineering, data, and leadership to shape strategy, influence roadmaps, and drive alignment across ambiguous spaces • Designing and overseeing cohesive, end-to-end experiences across systems, ensuring scalability and consistency across marketplace and provider and practice products • Establishing and evolving design systems, frameworks, and patterns that enable high-quality, extensible solutions across teams • Elevating the quality bar through hands-on work, critique, and mentorship while connecting execution to a broader product and experience vision • Driving efficient delivery of high-impact work, guiding tradeoffs between speed, fidelity, and long-term scalability • Leading the integration of AI-native workflows, using emerging tools to accelerate concept-to-production cycles and define new ways of working You’ll be successful in this role if you have… • A proven track record of leading and delivering high-impact product work across complex,

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