Senior Manager, Talent Operations

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About the role

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on Our Mission Our Talent Acquisition team finds and hires the people who help Zocdoc give power to the patient. Talent Operations is the engine behind that work - the systems, data, and processes that let recruiters spend their time on people, not on process. We're building this function from the ground up, and this role will be at the center of it. We're looking for a Senior Manager, Talent Operations to build our talent operations function from scratch. You've done this before - you know what it takes to go from "recruiters cobbling together workarounds" to an operational backbone: clean tooling, documented process, and metrics leaders actually trust. This is a hybrid IC/manager role. Day to day, you'll be hands-on - configuring tools, building knowledge systems, standing up dashboards. You'll also lead a team of 2 Recruiting Coordinators, with the team expected to grow as the function matures. Your day to day is… Tooling & Systems • Own and optimize our recruiting tech stack (Gem, Greenhouse, BrightHire, etc), ensuring tools are configured to support how the team actually works - not fighting the tools to make process fit • Identify gaps in the stack, evaluate and recommend new tools or integrations, and manage vendor relationships • Build and maintain integrations between systems so data flows cleanly across the recruiting lifecycle Knowledge Management • Design and build a knowledge management system for the TA team - playbooks, SOPs, onboarding materials, and process documentation that scales as the team grows and evolves • Keep documentation current as tools and processes change; make it the source of truth, not a graveyard of outdated docs Data & Analytics • Partner with TA Leadership and the People Analytics team to build recruiting dashboards and define the metrics that matter - pipeline health, time-to-fill, source effectiveness, quality of hire, and funnel conversion • Ensure data integrity across systems so reporting is trustworthy and self-serve for TA leaders and business stakeholders • Turn data into recommendations - not just reporting, but surfacing what the numbers mean and what to do about it Process & Compliance • Continually assess and streamline recruiting processes end-to-end to improve efficiency and candidate/hiring team experience • Partner cross-functionally (Legal, People Systems, Total Rewards) to implement new processes and ensure compliance with internal policy and employment law • Collaborate with TA managers and leaders to standardize processes globally Team Leadership • Manage and develop a team of 2 Recruiting Coordinators, with the team growing over time as the function scales • Set the standard for how operations work gets done - rigorous, documented, and built to last beyond any one person You’ll be successful in this role if you have… • 6-8+ years of experience in Talen

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