Jira Administrator (Migration/Scripting/Integration)

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About the role

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Jira Administrator to join our Engineering team on a hybrid basis in Bangalore. In this role, you will build and support the Jira Data Center platform that our engineering, IT, and business organizations run on—writing custom apps and integrations, keeping the platform healthy at scale, and helping drive our migration to Atlassian Cloud. This position is ideal for someone early in their career who wants to own real systems: you will start with well-scoped engineering tasks and rapidly grow into designing solutions end-to-end for the teams you support. What You'll Do (Key Responsibilities) • Develop & Maintain Core Extensions: Build, test, and maintain custom Jira Data Center apps, plugins, and scripted extensions using Java, Groovy, and the Atlassian SDK • Integrate Ecosystem Tools: Build and maintain seamless integrations between Jira and surrounding systems including Confluence, ServiceNow, Slack, CI/CD pipelines, and SSO using REST APIs and webhooks • Partner with Stakeholders: Collaborate directly with business and engineering partners to translate raw requirements into robust Jira solutions, including custom workflows, schemes, permissions, automation rules, and reporting • Drive Platform Migration: Contribute to our Jira Data Center to Cloud migration through app compatibility assessments, data mapping, migration tooling, dry runs, and post-migration validation • Maintain Platform Operations: Support ongoing operations alongside the team, including platform upgrades, patching, performance tuning, and troubleshooting production issues across our AWS infrastructure Who You Are (Success Profile) • You Think at Scale: You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and architectures that are not just effective today, but are built to last and support a high-growth organization • You are Driven by Innovation: You possess a deep curiosity for how things work and are energized by solving complex technical hurdles. You believe in the power of technology to accelerate transformation and consistently hunt for more secure, scalable methods • You are a Problem-Solver: You actively seek out engineering challenges because you are energized by finding solutions, knowing that solving the hardest problems delivers the biggest business and customer impact • You are Data-Driven: You lean on data and analytics to uncover engineering truths, measure what matters, and guide informed architectural decisions—replacing "I think" with "I know." • You are a Learner: You have a true growth mindset and never stop developing your technical or leadership skills. You actively seek and implement feedback to

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