Operations Specialist (1-year contract) (Bangkok Based)

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About the role

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Bangkok based, no relocation provided Get to know our team: The Metasearch Engine (MSE) Marketing Team of Agoda is a world leader in online marketing. Our department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda has deep experience in data science, product, strategy, and other marketing fields and has built an organization that thrives on data, creative ideas, and technology. The MSE Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world. In this role, you’ll get to: • Handle data validation and processing in operational level aligned with standards and SLAs of MSE Mapping Operations. • Analyze, report, and distribute validation results, suggest ideas with actionable plan to improve and develop both manual and automated workflows regarding quality and efficiency. • Maintain and improve work standards and SOPs/guidelines, ensuring documents are always up to date. • Collaborate with internal and external stakeholders to improve quality of works regarding operational and/or technical approaches, also propose idea with actionable plan to standardize workflows and documents. • Identify, troubleshoot, and resolve issues upon request. • Support ad-hoc projects upon requests. This role is good for you if you: • Are self-driven, self-organized and hard working: there is a lot to do here. It's fun, rewarding and you will learn tons along the way, but it's still a lot and we need someone who really wants to make a difference. • Have the ambition to become something more: we hire for the long term and help people grow. • You will learn a lot and get a real chance to progress in your career. • Want a chance to learn how to innovate and always improve: Agoda is never happy with the status quo: we're on a quest for continuous improvement. You will learn how to review what you do, how to analyze data, how to come up with ideas and how to validate hypothesis before testing them and seeing what kind of results you can actually drive yourself. What you’ll need to succeed: • Undergraduate degree from an accredited university (fresh graduates are welcome). • Excellent written and verbal communication skills in English; fluency in other languages is a plus. • Experiencing in day-to-day operations in tech or Hospitality/OTA industry is a plus. • Data-driven, analytical, and detail-oriented mindsets are required. • Ability to work under pressure and time-constraint environment; fast learner, adapts well to and is energized by change. • Ability to self-manage, multi-task, communicate effectively, work independently, and work as a team; proactive, friendly, with a sense of ownership.

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