Jobs / Netherlands / bunq B.V.
Chargebacks Expert
bunq B.V. · 🇳🇱 Amsterdam, Noord-Holland, Netherlands
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThis employer is on the IND public register of recognised sponsors. Source: Public register of recognised sponsors (Immigration and Naturalisation Service (IND)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesNo salary stated. Netherlands highly skilled migrant permit needs at least €71,304 a year (under-30: €52,284). Source: https://ind.nl/en/required-amounts-income-requirements, rules effective 2026-01-01.
- Confirmed live todayWhen a source last listed this job as open.
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Sponsor Radar — bunq B.V.
This employer is on the IND public register of recognised sponsors. Source: Public register of recognised sponsors (Immigration and Naturalisation Service (IND)).
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About the role
As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Taking end-to-end ownership of the chargeback process, you will leverage your expertise, together with AI, automation, and data-driven insights, to continuously strengthen our operations, scale our impact, and deliver a transparent, high-quality experience that gives users confidence every step of the way. Pro tip 💡: we love giving people a shot to grow into a role, but for this position Chargeback expertise is required. Take Ownership • Maintain a single, central operational playbook and decision framework that defines the full end-to-end chargeback process from submission to closure. • Define and track clear operational performance metrics to drive regular performance reviews and continuous improvement. • Leverage AI and automation to streamline submission flows, support decision-making during investigations, and keep users proactively updated on their case status. • Conduct regular gap analyses to identify structural inefficiencies and quality gaps, translating insights into actionable corrective action plans. • Optimize the user-facing chargeback flow and communication templates to minimize friction and ensure clear, empathetic, and consistent support. • Ensure full compliance with global payment regulations and card scheme rules, continuously updating guidelines to mitigate regulatory risks.