Fraud Operations Analyst
bunq B.V. · 🌍 İstanbul, İstanbul, Türkiye
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About the role
We're on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. Fraud Ops is what keeps that promise real: fast, accurate decisions on our user’s money, every single day. Our Fraud queues have changed. Automation now clears the obvious cases, so what lands on your desk are the hard ones: ambiguous profiles, mixed signals, calls with real financial and regulatory weight behind them. We're growing the team to keep pace with that shift, and we're looking for people who bring both speed and precision to the table. Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🍭 Take ownership As our Fraud Operations Analyst, you'll take on the cases automation can't settle on its own: reading the signals, protecting our user’s money, and helping our systems learn from every case you close. • Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️♂️ • Bring empathy and effective communication into every interaction to provide the best support possible • Investigate ambiguous fraud cases where the signals aren't clear-cut, weighing behavioral and contextual clues to tell a genuine user from a fraudster • Choose whether to act, ask, or escalate: fast, accurate calls that protect user’s money • Feed what you learn back into our fraud tooling, so automation catches more and fewer edge cases reach the queue over time