Banking Operations Associate – Claims

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About the role

About the Opportunity As part of the Banking Operations group, you will be the operational anchor for claims handling in one of N26’s strategically critical markets: Spain. You will be responsible for delivery across all operational end-to-end claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk. This is a hands-on functional role: you will own the operational agenda for complex and edge-case workstreams in close partnership with stakeholders such as Product, Legal, and our Customer Service and Experience teams. In This Role, You Will: • Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness, and up-to-date internal documentation. • Partake in defining and tracking team KPIs / OKRs with team leadership to measure operational readiness, quality, and performance. • Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation, and compliance with applicable law and internal policy. • Manage relationships with outsourcing partners and external service providers; including design and deliver training, coach partners on complex case handling. • Partner cross-functionally to identify, design, and implement process changes that improve customer experience and reduce risk. • Lead incident analysis and root-cause investigations; propose and drive actionable, measurable workarounds and long-term fixes. • Maintain and continuously improve internal documentation to minimise audit findings and operational friction. • Coach and develop team members by providing clear feedback, career direction, and ensure the team operates within agreed decision boundaries. • Drive standardisation and scale: identify opportunities to streamline workflows, automate repetitive tasks, and raise overall service quality. What You Need to Be Successful: • Proven experience in operations, service delivery, or similar functions, with direct experience in handling complex operational cases. • Strong track record in process governance, regulatory controls, and audit readiness. Experience with outsourcing/vendor management is highly desirable. • Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus. • Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience. • Excellent analytical mindset with the ability to use data for prioritisation and decision making. • Deep attention to detail while keeping a clear view of the broader operational and business context. • Fluent written and spoken Spanish and English. Any other European language is a bonus. • Confident stakeholder communicator with strong interpersonal skills and the ability to cooperate across functions . What We Offer: • A fair, transparent, and confidential recruitment process. • Be part of a high-impact team shaping the future of digital banking. • Gain exposure to global operations and regulatory frameworks. • Collaborate with diverse teams in a dynamic, fast-growing company. • Enjoy a culture that values innovation, ownership, and continuous improvement. • The opportunity to positively impact your career journey as you continue to grow with us. What’s in It for You: • Accelerate your career growth by joining one of Europe’s most talked-about disruptors. • Employee benefits include discounts to fitness & wellness memberships, language courses, public transportation, and more. • A Premium N26 bank account, as well as subscriptions for friends and family members. • Varying vacation d

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