IT Operations Team Coordinator

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About the role

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted. Currently, we are looking for a passionate and proactive Senior IT System Engineer. If you are a proactive problem-solver with a hands-on approach – apply now! Salary: • up to 16,500 PLN gross (Contract of Employment) • up to 20,000 PLN nett (B2B Contract) Tasks & Responsibilities: • Ownership and subject matter expert for tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack • Conducting regular meetings with your team members, • Assigning tasks to them and consulting on their progress, • Monitoring happiness and atmosphere within the team, • Gathering, giving and acting on feedback for team members, • Taking care of their development and helping people get the most out of their potential, • Planning development budget, • Executing HR processes: vacation monitoring, being involved in onboarding and offboarding processes, conducting performance reviews, being a key participant in appraisal and salary review process, • Connecting people with the company’s strategy, NG processes and keeping them up-to-date with the company news. Additionally, you will be responsible for more operational tasks such as: • Managing day-to-day operations of the Service Desk Team at Netguru, • Ensuring set KPIs and SLAs are met in order to deliver the best quality of service to internal stakeholders, • Co-creating and monitoring policies and procedures for Service Desk Team, • Handling queries and escalations from stakeholders, • Managing and communicating change in the department and to the organisation, • Monitoring of hardware stock, responsibility of orders and EOL processes, • Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues, • Anticipating the impact of business decisions on team’s operations and taking appropriate action, • Handling cross-departmental cooperation when dealing with shared responsibility areas. Requirements • Very good command of written and spoken Polish (min. C1) and English (min. B2), • Experience in managing a team of at least 3-5 people, • Experience with tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack. • Experience in working in an IT environment (working in an Agile environment is a plus), • Experience in working with ITSM or similar framework, • Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now, • Experience in managing hardware asset registry for laptops, accessories etc., • Experience in working in a fast changing company (e.g. software development organisation), • ITIL Foundation Certificate, • Ability to motivate and grow your team, • Are proactive and a good team player. • Experience managing macOS and Windows endpoints. Benefits Perks & benefits: • UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences: • Multisport card, • Private health insurance package, • Life insurance, • And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.). • UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees. • B2B: Discounts on Apple products. • Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions. Here's what you can expect from the recruitment process: • First, you'll m

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