Jobs / Brazil / Salesforce INC
Cloud Account Executive
Salesforce INC · 🌍 Brazil - Sao Paulo
Sponsorship verdict
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No government record and no wording either way. Not a refusal — ask the recruiter.
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Sponsor Radar — Salesforce INC
No government sponsor record covers this employer in this country.
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About the role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Enterprise Account Executive – Service Cloud (Customer Service, Contact Center & AI) We are looking for an experienced Enterprise Account Executive with a strong background in Customer Service, Contact Center and AI solutions, who can help accelerate the growth of our Service Cloud business. Key responsibilities: • Generate new business opportunities, build pipeline and expand relationships with existing customers.. • Partner closely with Core Account Executives to develop account strategies and drive joint pipeline generation.. • Own the sales cycle from qualification through negotiation and closing.. • Act as a trusted advisor to customers looking to transform their Customer Service, Contact Center, ITSM and HR operations.. • Engage C-level executives in strategic conversations about Customer Experience, AI, automation, omnichannel engagement, Voice and Digital Channels.. • Collaborate with Solution Engineers, Customer Success, Partners and cross-functional teams to position the full Salesforce Service portfolio.. Required experience and skills • Proven track record selling Customer Service, CX and Contact Center solutions, including CCaaS, Digital Engagement, WhatsApp, Voice, ITSM, HR Service Delivery and customer service automation.. • Strong technical understanding of Contact Center platforms, telephony integrations, omnichannel routing, AI-powered customer service and workflow automation.. • Familiarity with Salesforce Service Cloud capabilities, including Case Management, Agent Workspace, Knowledge, Digital Engagement, Service Analytics and Agentforce.. • Consultative selling experience, strong business acumen and the ability to manage complex sales cycles and executive-level negotiations.. • Experience selling into Commercial accounts across multiple industries.. • Excellent communication, storytelling, negotiation and closing skills.. Preferred background: • candidates who have worked for a Contact Center technology provider, such as NICE, Genesys, Five9, Cisco, Amazon Connect, Zendesk, Oracle or Avaya. Experience with Salesforce Service Cloud, Data Cloud, Marketing Cloud or Agentforce would also be a plus. • For this role, Contact Center and CCaaS expertise are especially important. • Someone who understands the market, our competitors and the technical challenges customers face, and who can engage confidently with both business executives and technical stakeholders. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application o